This is the final installment of a three-part series on what CRM is quickly evolving into: EAI and business process management (BPM). In parts one and two we examined the overall trend and discussed EAI. In this column, we’ll look…
Applix , a Westborough, Mass., business software maker, has named Howard Spielman, Ph.D., vice president of business intelligence technology. Spielman will oversee applications built on Applix Integra, the platform that integrates business planning, performance measurement and operational data to help…
Customer relationship management (CRM) solutions can prove to be invaluable to an enterprise — but only when used properly. Ongoing CRM analysis from Frost & Sullivan revealed that even though many companies have taken the external step of furnishing the…
When it comes to customer relationship management (CRM) software, pureplay ASPs and telcos that butter their bread by providing an independent software vendor’s (ISV) application on a subscription basis hadn’t had much of an answer for the Web-native offerings of…
After a long-awaited debate, Europe’s legislative body reached a verdict on the future of the New Economy. The European Parliament voted in favor of allowing businesses to continue to use cookies in their study and research of online user behavior.…
On the surface, I love Virgin Atlantic Airways. It succeeded in setting itself apart from every other boring airline. It’s cool. It’s daring. It’s sexy. It understands a customer-centric experience. Or is it just a faÇade? Under the covers, does…
Given the taste of success Web-native ASPs in general and sales force automation (SFA) ASPs in particular have enjoyed in the last year, it’s no surprise that companies like Salesnet are hungry for a bigger piece of the pie. Like…
This is the second installment of a three-part series on what CRM is quickly evolving to be: EAI and business process management (BPM). In part one, we looked at the trend in broad terms. Here, we’ll look at EAI in…
By Alison Harris Company: When Raindance Communications was founded in 1997, its primary focus was delivering video streaming services. As technology, telecommuting, and industry needs evolved, so did Raindance. Today, the company offers integrated Web and audio conferencing services, allowing…
Art Technology Group will release Japanese-language versions of its customer relationship management software as part of a push in the island nation. The new offering, to be released next month, follows a deals in the country with with: Asahi, a…