Default image

boston.internet.com Staff

iPhrase Adds Analytics

Search specialist iPhrase Technologies has introduced a new analytics package to help companies improve their Web site customer service. The offering, available with the Cambridge, Mass., company’s One Step platform, provides feedback about what products and services visitors are seeking,…

BT Chooses KANA eCRM Software

British Telecom (BT) has installed KANA electronic customer relationship management (eCRM) software to handle incoming e-mails to its Web portal, BT.com. The U.K.’s largest voice and Internet service provider expects up to 20,000 customer e-mails each week on a wide…

Bullhorn Trumpets New Investment

Bullhorn, a Boston maker of customer relationship management (CRM) software for the staffing industry, has raised its second round of financing. The sum of the backing, provided by Austin Investment Management and Elmrock Capital, among others, was not disclosed. In…