With the ever-watchful eye of Big Brother becoming more of a reality, the Electronic Frontier Foundation (EFF), a San Francisco-based civil liberties organization, this week released an updated list on some of the best methods for maintaining online privacy. Scribed…
Company: Vantage Deluxe World Travel is a little different from other travel agencies. In business almost 20 years, Vantage caters exclusively to the mature traveler, those 60 years and older. For these customers, Vantage develops its own fully escorted travel…
By Bonny Georgia Whether you’re campaigning online or off, marketing efforts fall into two major categories – strategies that build brand awareness and tactics that drive potential customers to take action, like registering for a service, using a coupon, or…
In a merger of IT consultants and integrators, Innovent Solutions, of Los Angeles, has bought Reportability.com, of Boston, for an undisclosed sum. Innovent specializes in business intelligence (BI) and customer relationship management (CRM) applications. Reportability’s focus is enterprise reporting and…
Having trouble with an eBay auction? Have a question about setting up an account? Soon, eBay users will only need to click on an icon to chat with sales, marketing and customer service reps via IM technology, thanks to a…
How enamored companies are with CRM apparently lies within the definition. Customer relationship management is a broad term, encompassing everything from call center routers to complex analytics, and budget allocations and deployments could very well depend on individual interpretation. In…
Many ASPs that sell Web-native applications have been around since the early days of the ASP industry. It looks like their patience — and software architecture — is finally paying off. Spending on Web-native ASP services in the U.S. is…
Your reactions to my recent trilogy about the death of the CRM software fad were voluminous. The recurring question was this: “If the CRM-as-software fad is dead, what’s next?” In review of the current customer landscape, I’d say CRM is…
Internet convergence player, SONICblue claimed victory Monday in its battle with the entertainment industry affecting anyone who bought one of its ReplayTV 4000 units. The Santa Clara, Calif.-based company said District Court Judge Florence-Marie Cooper Friday overturned a Los Angeles…
Enterprise IM company: FaceTime Communications Name of client company: Wachovia Securities Client’s problem: Giving customers what they want is the most basic rule of business. But for Wachovia Securities, giving its customers what they wanted posted a problem. An increasing…