Ringio Enterprise-Class Call Center for SMBs
Updated · Apr 21, 2010
SaaS communications provider, Ringio, says its enterprise-class call center technology is now available to SMBs at a price they can afford. The Rich Calling service presents calls together with their contextual details, either through the service’s desktop client or through its mobile version for Android-based smart phone.
As reported on Small Business Computing, Sam Aparicio, co-founder and chief executive officer of Ringio said the Ringio team developed Rich Calling with an emphasis on affordability, ease of setup and elegance of presentation on users’ screens — whether desktop or mobile devices — in order to make the experience as easy and seamless as possible for SMBs. Ringio works with customers’ current phones, including mobile devices, with no additional hardware or software required.
“The service shares contacts across the company — it syncs with Google’s Contacts database, and there are plans to integrate it with Salesforce.com later this summer — and it lets you take notes on clients so that anyone inside the company who handles a call from that customer will be aware of who’s calling and why.
“Businesses can also deploy the service on smartphones and receive the same functionality. The service can seamlessly forward calls from a desk phone to a mobile phone. It can even show your business number, rather than your mobile number, to the customer on the other end of the line.
“Rich Calling uses an integrated call-control and pop-up screen client for PC, Mac desktop or Linux. Customers can download it from Ringio’s site. Pricing starts at $99 a month for up to four users. Additional users cost another $25 per seat.”