Strativity Customer Experience Management Certification Program
Updated · Jul 27, 2010
Strativity Group has recently announced the continuation of its CEM certification with an optional third day of practice with the implementation of CEM principles, concepts and methodology. As noted in this PRLog news release, participants who attend the core two-day program can choose to attend a third day of instruction which focuses entirely on reinforcing the lessons learned through extensive and interactive group exercises.
“The company has announced new dates for the certification program in both the US and UK for 2010. The program will be held on October 5-7, 2010 at the Hilton Scottsdale Resort & Villas, Scottsdale, Arizona USA and at the Hilton London Paddington, London England on November 15-16, 2010.
“The CEM Certification Program, which was first introduced in 2007, remains the only such program available to business executives who are interested in specializing in customer experience management and successfully implementing CEM strategies. ‘With today’s global economic downturn, businesses are increasingly pressured to find cost effective methods to improve customer loyalty and retention,’ said Lior Arussy, President of Strativity Group, Inc. ‘This program is designed to teach participants to separate profitable customers from unprofitable ones and the means to focus their efforts on the right customers to increase revenue and profit.'”