BroadVision and Chordiant Form Global Partnership
LONDON & CUPERTINO, CA–Broadvison, Inc., a supplier of personalized e-business applications,
and Chordiant Software, a provider of a unified CRM solution for companies with extreme IT
requirements, announced today that they have partnered to form an integrated CRM solution that
features personalized sales and service via the Internet, telephone, e-mail or retail outlets.
The companies expect to provide a a more complete solution for presenting personalized offers
through a wide range of customer communication channels. They anticipate providing a
solution that delivers a real-time, single view of each customer; multi-channel integration;
a consistent, unified message with every customer interaction through business process
automation; and rapid deployment of this powerful CRM solution.
BroadVision and Chordiant will be working with Andersen Consulting to
deliver this solution. As Simon Jenkins, Partner of Andersen Consulting
comments “By sharing customer data and business rules across your company’s
Web site and contact center environments you will improve customer
interactions by making them more relevant and your propositions more
compelling. This will lead to greater profitability and increased customer
satisfaction.”