The open source Business Intelligence and Reporting Tools (BIRT) solution is now available on the iPhone. "Actuate, which founded the BIRT project and coleads it with the Eclipse Foundation, is putting its BIRT Mobile Viewer on the iTunes App Store,"…
CDSoft has announced the launch of its SuperOffice CRM solution for smaller business. "Since its new model was launched, it has noted huge interest in the product as businesses realize that keeping and managing their customers is vital in today’s…
Whitney National Bank has chosen IBM technologies to optimize the delivery of specialized services to its customers. "Bank officials say using the IBM tools, they will be able to extract key intelligence to obtain a full view of a customer’s…
New Zealand’s Outpost Central and Gentrack have partnered on a solution that provides customers with real-time information on water consumption. "Gentrack has designed a specialist CRM solution for water utilities that can be integrated with monitoring technologies such as those…
Microsoft has launched a beta version of Visual Studio Team Explorer. "Microsoft acquired the assets of Teamprise in November 2009 to cater to customers who wanted to use Microsoft’s TFS (Team Foundation Server) for applications running across heterogeneous systems," writes…
StatusNet has introduced the StatusNet Enterprise Network, and has updated its software to version 0.9.0. "StatusNet is an exception in the enterprise market," writes ReadWriteEnterprise’s Alex Williams. "It’s an open-source software project, started by members of the open source and…
Jacada Ltd. has introduced Jacada Insight, a solution designed to help companies understand and improve the customer experience. "The company has brought out this new strategic analytics and modeling solution for customer contact centers in any industry," writes TMCnet’s Jyothi…
Google has announced the extension of advanced data backup and recovery to all components of its Apps suite. "At the core is real-time, synchronous replication in multiple servers and data centers of every morsel of data entered into or modified…
UK-based startup Rapportive has introduced a CRM tool for Gmail. "Rapportive [is] a new browser plugin, not unlike Xobni for Outlook, that adds dynamic contact previews to Gmail complete with profile picture, brief bio and links to their various social…
Sage North America has announced that its Sage Millennium CRM solution for large nonprofit organizations is now available through its reseller and partner programs. "Sage Millennium was previously only available for purchase directly, but increased demand from the nonprofit sector,…