Computer Business Review’s Janine Milne takes an in-depth look at social CRM and its key benefits. "Social CRM is a very different beast from traditional CRM," Milne writes. "For one thing, it is external rather than internal. The customer is…
Telephonetics VIP has enhanced its offering with a solution designed to keep callers from having to repeat themselves. "The solution uses call triage to determine the needs of the caller and gather information and rapidly transfer them," according to Call…
Get Satisfaction has introduced four new packages of community-building tools for small and mid-sized businesses. "Get Satisfaction provides hosting open communities for the practice of social business, inviting open, transparent community input to drive better relationships, reduce support costs and…
Financial management firm Diefendorf Capital Planning Associates (DCPA) says it’s increased its revenues by 300 percent over the past three years with the help of Soffront CRM. "Soffront CRM is an integrated web based solution covering the sales, marketing and…
The consultancy has joined the Intelestream Partner Program, and has also deployed intelecrm for internal use. IT consultancy Root Consulting has joined the Intelestream Partner Program, and has also implemented the compay’s intelecrm software for its own internal use. "As…
Additional functionality includes new e-mail authoring capabilities, data import, and automated template creation. Infusionsoft has repositioned itself with an emphasis on e-mail marketing. "’With our special take, there is no leader there with small businesses,’ says Tyler Garns, vice president…
Accenture has been chosen to implement an integrated supply chain enterprise resource planning platform. Accenture has been awarded a multi-year contract by Delhaize Belgium to implement an integrated supply chain enterprise resource planning (ERP) platform. “Under the agreement, Accenture will…
The solution will be used to provide PlayPhone with information on its customers and marketing campaigns. PlayPhone has chosen Sybase IQ to provide it with information about its customers and marketing campaigns. "Sybase Professional Services created a proof-of-concept with Sybase…
The collaboration is aimed at improved Virgin Media’s online customer experience. Virgin Media is working with Zeus Technology to improve its online customer experience. "The solution ensures that more than 4 million Virgin Media customers, even during spikes in demand,…
The new release is designed to help small businesses run their own e-mail marketing campaigns. Campaigner has introduced a new version of its e-mail marketing solution. "According to the company, the latest release is aimed to help small businesses to…