CHICAGO–ISM, a CRM research, market analysis and consulting firm, presented their Top 15 Software selections at a special “and the winner is. . .” session at DCI’s CRM Conference and Exposition yesterday evening. The company says continued, robust growth of…
CLEARWATER, FL & DETROIT, MI–Matrix Technology Group Inc., a new generation technology consolidation company, and Urban Science, a customized solutions provider, say they have created a marketing and technology alliance to provide integrated CRM Analytics and Marketing Automation Software tools.…
Wheelhouse Corporation, a marketing infrastructure services provider, and E.piphany Inc., a customer interaction software provider, have announced a three-city industry seminar series for senior marketing professionals in the Financial Services, High-Tech and Media & Entertainment industries. Wheelhouse says the emergence…
CHAPEL HILL, N.C.–World-class companies that adhere to uncompromising customer service standards are turning to emerging technology to drive dramatic improvements, according to a report from Best Practices LLC. Organizations that ignore IT’s escalating role in customer relationship management (CRM) allow…
MOUNTAIN VIEW, CA–Satmetrix Systems, a provider of Customer Experience Management (CEM) products and services, has announced that it has named eBay, the online trading community, and Amazon.com, the Internet retailer, as joint winners of the Satmetrix Best Customer Satisfaction award…
PARIS–Oracle Corp., a provider of software for e-business, has unveiled Support.Oracle.com, a new offering it says delivers the customer care applications of the Oracle E-Business Suite as an online service. Oracle says Support.Oracle.com is accessible via a web browser from…
NEW YORK–New York City will be host to the third annual Personalization Summit, to be held April 1-3 at the New York Hilton. The Personalization Summits says attendees will include major retailers, leading financial service and insurance providers, and the…
BURLINGAME, CA–Active Decisions Inc. (ADI), a provider of eCRM decision support applications, has launched Active Sales Assistant, an interactive decision guide for e-commerce sites that they say helps consumers decide what to buy in over 120 product categories. ADI says…
STAMFORD, CT–Developing lasting and profitable customer relationships may be as simple as giving customers the ability to choose the time, place and channel of contact, according to study findings released by Pitney Bowes Inc., a provider of integrated mail, messaging…
LOS ANGELES–When top customer service managers, operations directors and business development executives were asked to name their most pressing customer service issues, 70% cited either Service Quality or Cost Control. Forty percent identified Service Quality as their organization’s number one…