SEATTLE–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, and Lipstream Networks, Inc., a provider of real-time voice over the Internet for business, have announced the integration of Lipstream’s real-time voice service into InstantService’s customer…
SAN FRANCISCO & KANSAS CITY, MO–salesforce.com, a deliverer of enterprise applications as online services, has announced an alliance with wireless carrier Sprint PCS. salesforce says the alliance will provide its online customer relationship management suite as part of the Sprint…
CHAPEL HILL, NC–In a report released by Best Practices, LLC, it was found that leading companies craft sophisticated IT strategies to provide enhanced customer service and that organizations that ignore IT’s escalating role in customer relationship management allow competitors to…
HACKENSACK, NJ–GoAmerica, Inc., a nationwide wireless data and Internet services provider and salesforce.com, a deliverer of enterprise applications and online services, have announced they will team to provide wireless access to salesforce.com’s customer relationship management services. The companies say the…
MINNEAPOLIS, MN–Worldtrak, a customer relationship management solutions provider, has announced the release of Worldtrak 5.0, the latest version of its Microsoft Outlook-native eCRM solution. Worldtrak says 5.0 includes significant upgrades to the Worldtrak customer support module and Outlook interface, and…
NEW YORK–Sun Microsystems, Inc., and E.piphany, Inc., who recently inked a strategic alliance, have announced they have teamed to provide retailers with E.piphany’s next generation customer relationship management (CRM) solution running on the Solaris Operating Environment. The companies say they…
NEW YORK–Relavis Corporation, developer of Relavis eBusinessStreams, a collaborative CRM solution, has announced a global alliance with Lotus Corporation, an IBM company. Relavis says the scope of the alliance includes worldwide joint marketing, collaborative selling, software integration, and shared implementation…
STAMFORD, CT–According to a just completed survey of consumers by Gartner Group, Inc., 24.5 million Americans bought holiday gifts online this past season, totaling nearly $6.2 billion. Gartner also estimates that $2.6 billion in online sales were lost from consumers…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced that it has added nine new members to its CRM Solutions Alliance Network for application and technology providers and systems integrators. The company…
SAN DIEGO–The Software Support Professionals Association has announced the launch of the online Market Research Center in a Partnership with InsightExpress. According to the SSPA, Supportgate.com Community Members will be able to create their own customized customer satisfaction survey in…