LOS ANGELES– PeopleSupport, Inc., an e-customer relationship management provider, says it has been able to continually streamline costs by moving some of its operations overseas. But, they say, they had to find an Americanized culture and did so in Manila,…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced a reseller agreement with Computer Instruments, Inc., a member of the Avaya CRM Solutions Alliance Network. Avaya says that under the terms of…
PLEASANTON, CA–PeopleSoft Inc., a eBusiness application provider, has announced the on-time delivery of PeopleSoft Customer Relationship Management (CRM) Analytics, a pure internet suite of applications that the company says enables businesses to measure the effectiveness of sales, marketing, and customer…
LITTLE ROCK, AR–Acxiom Corporation, a Customer Data Integration (CDI) solutions provider, has announced an alliance with IBM focused on providing clients of both companies with end-to-end solutions for business intelligence, data management and customer relationship management. Acxiom says the alliance…
SAN MATEO, CA & DENVER, CO–Zelerate, Inc., a provider of accelerated e-commerce solutions, and Jabber.com, Inc., a provider of commercial Jabber software and services and a subsidiary of Webb Interactive Services, Inc., have announced they have entered into a comprehensive…
ATLANTA–Ockham Technologies, Inc., a sales management automation (SMA) firm, has announced a partnership with Nextera Enterprises, a global consulting firm offering end-to-end Customer Relationship Management and Human Capital Management solutions, including developing and implementing sales and marketing strategies. The companies…
BILLERICA, MA–WebDialogs, Inc., a provider of enhanced voice and multimedia communication services, has announced its partnership with IRT, a provider of customer relationship marketing services and contact marketing programs. WebDialogs says that IRT clients can now combine voice capabilities with…
ORLANDO, FL–Paladyne Corp., a developer of component-based data integration solutions, and e-commerce support centers, inc. (‘ecom’), an outsourced eCRM solutions provider, say they have signed a definitive merger agreement. According to the agreement, ecom will become a wholly owned subsidiary…
SANTA ANA, CA–The 11th Annual Call Center & CRM Solutions Conference & Exposition, taking place in Dallas January 22-25, will have a former U.S. senator and presidential candidate as its keynote speaker. According to Advanstar Communications, producer of the event,…
ANDOVER, MA–What is being billed as “the largest CRM event in the world” will take place at McCormick Place in Chicago February 13th through the 15th, 2001. DCI, a producer of information technology conferences, trade shows and expositions, is hosting…