BALTIMORE & TORONTO–SITEL Corporation, a contact center firm supporting CRM solutions, says they are opening two new contact centers to further their North American expansion, in Montreal, Quebec and St. Catharines, Ontario. They’re expected to open in January 2001 and…
PRINCETON, NJ–Thanks to competition and deregulation, energy companies are increasingly using electronic billing as a way to attract and hold on to customers. According to a white paper published by Montgomery Research, Ronald W. Averett, president and COO of Princeton…
ARLINGTON, VA–Applied Predictive Technologies (APT), a provider of adaptive Customer Relationship Management (CRM) marketing optimization software platforms for online and brick-and-mortar businesses, has launched its Adaptive Marketing Suite v1.0. The company says this is a first-of-its-kind product suite that leverages…
CHICAGO–If you’re seeking to invest in CRM software in the new year, a recently completed study says you should look at the vendor’s ability to integrate customer service applications across multiple communication channels and customer touch points. Doculabs, an independent…
BALTIMORE & MUMBAI, INDIA–SITEL Corporation, a contact center firm supporting CRM solutions, and Tata International, part of India’s Tata Group say they have completed their 50/50 joint venture that was announced in September 2000. The agreement was subject to corporate…
LOS ANGELES–Cleartop, a company that offers an online customer communications solution for small to mid-sized businesses, has announced partnerships with small business service providers GotMarketing.com, NetLedger, Rackspace and TeleBright. Cleartop says the partnerships will give their customers access to “best…
SAN JOSE, CA–As more companies set up Web-enabled systems to interact with their customers, CRM services have become more important. This, according to Dataquest Inc., a division of the Gartner Group. Dataquest sees the CRM services market reaching $19.9 billion…
GOLDEN, CO– Invensys CRM, a provider of customer relationship management solutions, has announced the release of an enhanced suite of CRM applications they say will help business-to-business enterprises shorten the sales cycle and maximize results. The company says the integrated…
TORONTO, CANADA & CHICAGO, IL–Delano Technology Corporation, a provider of interaction-based CRM solutions, and Braun Consulting, Inc., a professional services firm offering customer-focused business solutions, have announced an alliance to jointly deliver customer intelligence solutions. Braun says it will also…
PALO ALTO, CA–The Age of CRM is upon us and an upcoming webcast supposedly will help companies understand the challenges they face in order to be successful. Georges Tsitos, the Managing Director of LaserCom, will discuss three challenges organizations must…