Some acronyms never die, even if in many ways their time has come and gone. CRM – or customer relationship management – is one such dinosaur. To be sure, working more closely with customers is something that every company wants…
You have to give SAP credit: It doesn’t get mad, it gets even. Scarcely four months after IBM took a swing at SAP by buying Trigo, SAP has swung back by acquiring Trigo competitor A2i. And in doing so the…
So Tom Siebel has decided to step up to the chairmanship and turn over day-to-day operations of Siebel Systems to IBM’s Mike Lawrie. Lawrie, whose mandate is to change nothing and keep up the good work, may be in for…
This year’s award for the most obvious marketing campaign goes to PeopleSoft for its new Total Ownership Experience (TOE) initiative. If it weren’t for the fact that the problems PeopleSoft wants to address — complexity in the implementation and use…
In an industry not known for promoting the shy, quiet types, Tom Siebel stands out. His arrogance and self-assurance have made him the No. 1 software executive people love to hate. His partners live in fear and loathing, his competitors…
Microsoft made good on its threat to expand its enterprise software offerings with a new customer relationship management product, MSCRM, due out by the end of the year. The target audience for the new product (the small- and medium-sized business…
The enterprise software market is an unforgiving place, littered with the ruins of many a fine company. And while it’s pretty easy to make the transition from hero to goat (ask Ariba, CommerceOne, i2, et. al.), it’s a lot harder…
Tom Siebel played coy at his company’s last financial analyst call, but the fix was already in. The once high-flying terror of the CRM market slipped into the enterprise software danger zone last quarter, and Tom was pretending that all…