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sa.internet.com Staff

Moving Forward

With customer acquisition costs on the rise, online retailers who want to survive will need to be resourceful. According to research/analysis firm IDC the cost of acquiring a customer on the Web is on the rise and will reach $122…

Bite-Size CRM

With the CRM market rapidly burgeoning many companies are implementing large and costly CRM packages – some, however, are finding that it’s better to start small. The market for CRM is estimated to reach $20.4 billion this year alone and…