I was once again reminded how fragile this consumer confidence thing is after making a couple of recent e-commerce type purchases. One of the transactions went as smooth as can be but left me paying more than I would have…
CARLSBAD, CAProvider of online community building technology, ChatSpace Inc., has released its newest solution, Community Server 2.1. The new version boasts multiple language support on a variety of interactive devices, including PC, cell phone or PDA. The Community Server 2.1…
Chicago-based Participate.com, which provides online community-management software, said it has acquired all the assets of Evanston-based Neodesic, a developer of knowledge-sharing software in a stock-and-cash transaction. Terms of the deal were not disclosed. Participate.com is combining Neodesic’s knowledge-management software with…
by Jennifer MacAdam IntraNet Solutions(R) Inc. announced it has formed a strategic alliance with LexiQuest, a provider of advanced linguistic solutions for the management and access of information. Under the agreement, IntraNet Solutions will co-market LexiQuest’s natural language search technology…
NEW YORK, NY–LivePerson, Inc., the application service provider (ASP) that facilitates live customer service through the HumanClick product line, has registered its 1,000 paying customer since January 2001. The array of HumanClick products provides solutions for small- and mid-market Web-based…
As B2Cs merge, consolidate, or rethink-the-business model trend of the moment, click-and-mortars are moving centerstage as the primary online purchasing platform. While the clicks are benefiting from the demise of the B2Cs by increasing online sales and market share, new…
By Jim Kelton Through the effective use of the Internet, businesses are finding that they can increase their level of service to their customers. An on-line support service provides a unique opportunity to provide information to your customers and prospects…
In response to an increasing amount of traffic, McAfee.com (Nasdaq:MCAF) will begin deploying eGain Communications Corp.’s eGain software to speed and improve online customer service at its McAfee Web site. Adding to their use of eGain Mail for high volume…
SAN FRANCISCO, CA–Banter Inc., a provider of next-generation technologies for e-communication, content classification and business process automation, has released version 4.5 of the Relationship Modeling Engine (RME). Banter’s intelligent communication technologies address the e-business challenge of too much unstructured information…
Santa Barbara, California-based Experticity Inc., whose company motto is that there is a human behind every click, has partnered with Motive Communications to create a stronger, more comprehensive package of customer care solutions. Motive was founded in May 1997 in…