ATLANTA–A survey has found that the majority of online shoppers are satisfied with the level of customer service they received in the last three months. While the survey reported that consumer spending for online purchases over the 2000 holiday season…
SAN JOSE, CA–Aspect Communications Corporation, a provider of customer relationship portals, and Cambridge Technology Partners, an eSolutions provider, have announced a partnership to provide companies with integrated solutions that they say facilitate cost-effective customer interactions that in turn generate revenue…
MOUNTAIN VIEW, CA–HearMe, a developer of next generation VoIP application technologies, has announced the interoperability of its HearMe CRM VoIP (Voice over Internet Protocol) application technologies with the Cisco Systems’ customer contact software platform delivering IP-based voice capabilities to market.…
RESTON, VA–Sideware, a provider of online collaboration customer service solutions, has announced the launch of its Enterprise Interaction Suite (EIS) 3.0. The company says this will address the growing market demand for multi-channel customer service. According to Sideware, the EIS…
SEATTLE–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, and Lipstream Networks, Inc., a provider of real-time voice over the Internet for business, have announced the integration of Lipstream’s real-time voice service into InstantService’s customer…
Good old-fashioned customer service, or “customer relationship management” as it’s now being called, has evolved into becoming one of the technical skills that comprise the e-business machine. There are various systems, processes, and routers that accommodate every type of customer…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced a reseller agreement with Computer Instruments, Inc., a member of the Avaya CRM Solutions Alliance Network. Avaya says that under the terms of…
BILLERICA, MA–WebDialogs, Inc., a provider of enhanced voice and multimedia communication services, has announced its partnership with IRT, a provider of customer relationship marketing services and contact marketing programs. WebDialogs says that IRT clients can now combine voice capabilities with…
Every year at this time when we compose our Christmas letter to send to family and friends far away, we marvel at all that’s happened in the past twelve months — a new baby, a new book, many firsts for…
LOS ANGELES–Cleartop, a company that offers an online customer communications solution for small to mid-sized businesses, has announced partnerships with small business service providers GotMarketing.com, NetLedger, Rackspace and TeleBright. Cleartop says the partnerships will give their customers access to “best…