Nintendo of America Inc., a market leader in the United States’ $7 billion video game industry, will utilize Banter Reply, Banter’s enterprise-class e-mail response solution for fast and accurate online customer service. Banter Reply boasts sophisticated analytics that evaluate consumer…
Satmetrix Systems, a company that enables businesses with real-time customer experience management (CEM) solutions, announced the winner of the Satmetrix Best Customer Satisfaction Award for the financial services category — Washington Mutual, Inc. Washington Mutual claimed the honor with a…
Online search engine Ask Jeeves (Nasdaq: ASKJ Monday says it is renewing its year-to-year contract with Compaq Computer (NYSE: CPQ) to continue its 3-year relationship with the computer maker as its online customer support. The support comes from Ask Jeeves…
Fundtech Ltd.(NASDAQ: FNDT), a provider of e-payments and Internet banking solutions, Friday (May 4) announced the latest release of its webACCESS Internet cash management solution that will greatly enhance its clients’ customer service capabilities. This new version, webACCESS 3.5, features…
Did you ever send an urgent e-mail to somebody, asking about something that was temporarily vital to you — like whether or not to make reservations for dinner tonight? I bet it left you checking your inbox every 20 minutes…
New Zealand is putting its governmental weight behind a website launched in the US this week which enables consumers to make complaints about web retailers in other countries. Acting Consumer Affairs minister and deputy prime minister Jim Anderton says the…
By Mark Goldbar Too many online business people assume that because this is a "digital age" and the internet is a "digital medium", their customers expect and prefer to interact with their company via digital, automated means. While it is…
Docucorp (Nasdaq: DOCC), a provider of enterprise information solutions, Thursday (May 3) announced a new customer correspondence application that enables banks and other financial service institutions to significantly improve the quality of their communications with customers, while reducing document handling,…
The Internet economy has brought about many changes in the way that companies do business. Among those changes is the way that people make purchases and interact with their retailers, suppliers and vendors. That interaction, the application service provider industry…
FairMarket, Inc.(sm), a developer of e-business solutions that incorporate dynamic pricing, will utilize the technology of eSupportNow, a multi-channel customer care solution provider. The implementation of a hosted e-mail response solution provided by eSupportNow’s eSP Platform will allow for a…