Companies in the B2B market are missing basic customer service capabilities that can drastically improve online customer relationships and build trust, according to research by Jupiter Media Metrix. The research found that only 41 percent of B2B companies respond to…
StorageApps Inc. this week announced the formal opening of its Global Customer Center where customers, prospects and partners participate in interactive demonstrations of the company’s storage networking solutions. The center also offers learning facilities and an integration lab. The multi-million-dollar…
The Social Security Administration (SSA) has awarded PEC Solutions, Inc. (NASDAQ:PECS) a contract to assist SSA in the development of an agency-wide strategic focus and direction for future PKI implementations. PEC will survey other large corporations and government agencies to…
Wells Fargo Education Financial Services (EFS) has launched EFS Online Billing, a free Electronic Bill Presentment and Payment (EBPP) solution that allows customers to view and pay their student loan bills online at any time of the month. "EFS Online…
Consumers are more likely to purchase from a Web site that’s customized to their individual needs, according to findings from a Cyber Dialogue study this week. The survey, conducted in March by the New York-based research outfit, queried 512 respondents…
Norton Company, the first abrasives manufacturer to offer distributors real time direct access to online order processing and inventory availability, has launched a Wireless Abrasive connection, where its distributors can access information on Norton Company’s stock and other items through…
Forget the data mining, number crunching, high technology tools for a moment and personally thank some of your valued customers. With simple expressions of appreciation, you can convert a one-time customer to a long-term loyal shopper. Post a sign in…
Genesys Telecommunications Laboratories, a unit of Paris-based communications equipment maker Alcatel (NYSE:ALA) said it plans to buy the CallPath computer telephony assets of IBM Corp. (NYSE:IBM) for an undisclosed sum. CallPath is telephony software that helps integrates voice and data…
Legato Systems, Inc. (NASDAQ: LGTO), a worldwide leader in enterprise storage management software, Wednesday (May 9) announced that PrimeLearning.com, will offer Legato employees Web-based continuing education training for soft skills, such as communication, negotiating, customer care, sales, team building and…
CommSoft, a CRM and communications management solutions company, has appointed Rising Star Communications (Ristar) to distribute CallMaster, a telephone management system aimed at helping organizations control telephone costs. This agreement is non-exclusive and currently only covers the CallMaster product. Dudley…