The Commonwealth of Virginia has become the first state in the nation to deploy a real time customer service solution via LivePerson. My Virginia, the official Virginia Web site, is facilitating real-time assistance to support and open a direct connection…
CyberRep, an outsourced call center and customer relationship management company (CRM) based in McLean, Va., has promoted Pat Charley to chief information officer and Jeff Stowell to vice president of client relations. As chief information officer, Charley will be responsible…
Online Resources Corp. , an outsourcer of e-financial services, has named Catherine Graham as executive vice president and chief financial officer (CFO). Graham will focus on the general financial management of the McLean, Va.-based company, with particular attention paid to…
Integration software developer webMethods, Inc. is launching two new groups targeted at driving and maintaining customer success. The Customer Relations group will be led by Garland Hall, chief customer officer, and the Global Customer Services group will be headed by…
Extended Systems , a provider of mobile data management and wireless connectivity solutions, has acquired AppReach, Inc., a small firm based in Baltimore, Md. specializing in the development of enterprise software that extends customer resource management (CRM) applications to mobile…
The Washington, D.C., area will be the site of the first North American Data Mining Summit, a June 3-4 conference where industry leaders present the latest in data mining trends and technology. The summit will be hosted by SPSS Inc.…
The StubHub Ticket Marketplace is now available in the greater Washington, D.C. area. Sports and music fans can now buy and sell tickets for the Wizards, Capitals and Redskins as well as for concerts and other live events. Historically, season…
Wireless solution provider InPhonic Inc. has completed a deal to offer wireless phones and service plans to Sallie Mae’s more than seven million customers. Under the agreement, InPhonic will operate and manage an online wireless store featured on Sallie Mae’s…
YellowBrix has appointed Sharon Collins as vice president of sales, where she will be responsible for developing the Alexandria, Va.-based company’s sales teams and driving top line sales growth. Collins brings significant sales, operational management and strategic marketing skills to…
AMC Technology has named Noel Barber to lead the company’s development team as director of software development. In this new role, Barber will direct the planning, implementation and completion of new software development projects. He will also be responsible for…
Internet service provider EarthLink is expanding its plans for Visual Networks, Inc.’s Visual IP InSigh performance management system to include future use by its EarthLink high speed Internet customers. The same back-end system used to support EarthLink’s dial customers will…
The Motley Fool, Inc., together with DirectAdvice, Inc., and The Ayco Company, L.P., has launched TMF Money Advisor, a fee-based online and offline service to help individuals make informed decisions about their money. DirectAdvice develops online financial planning and advice…
Audiopoint, a voice applications company developing products for businesses that reach consumer markets, has formed a strategic partnership with NetBase Corp. to develop the industry’s first speech enabled, Web-based time and attendance tracking system, easyTIMESHEET. Audiopoint’s speech enablement of NetBase’s…
MicroStrategy Inc. (NASDAQ:MSTR), a Vienna, Va.-based developer of business intelligence software, said that Sydney, Australia-based Bonlac Foods has selected the MicroStrategy Business Intelligence Platform to increase efficiency and productivity by improving the delivery of business information to its users. With…
Business-intelligence software developer MicroStrategy Inc. (NASDAQ:MSTR) said that Blockbuster Inc.’s (NYSE:BBI) Blockbuster U.K. unit will use MicroStrategy software to drive its customer-insight initiatives. MicroStrategy officials said Blockbuster has selected the MicroStrategy Customer Analyzer suite of analytical CRM (customer relationship management)…
BellSouth Internet Services has selected Visual Networks’ (NASDAQ:VNWK) Visual IP InSight performance management solution to enhance the service and support BellSouth provides to its Internet dial customers and extend its internal network-monitoring capabilities and processes. Visual IP InSight allows BellSouth…
William J. Henderson, the recently retired Postmaster General and chief executive officer of the United States Postal Service (USPS), has joined the comScore Networks, Inc., board of directors. The Reston, Va.-based comScore provides a confidentially captured, 360-degree view of the…
The Internet Alliance (IA) is launching a major educational campaign to assist companies in protecting consumers’ privacy. The IA’s Law Enforcement and Security Council (LESC), a working group with representatives from leading technology, communications and Internet companies, published the first…
Customer management relations software developer Group 1 Software (NASDAQ:GSOF) has appointed Tim R. Waggoner to the newly created position of corporate chief technology officer. Waggoner, a nine-year employee of Group 1 Software, has served as the chief technology officer for…
Laurel, Md.-based iSKY Inc., a global provider of outsourced customer management services, has signed of a multi-year agreement with Amazon.com to enhance the company’s existing customer service network. Under the agreement, iSKY will initially provide support for telephone inquiries relating…
Oblicore, a service level management software provider, has broken into the European market through business agreements with iRevolution and Copper Dragon. iRevolution, an integrated computer services organization, and Copper Dragon, a multi-disciplined organization specializing in B2B trading solutions, will deploy…
The Direct Marketing Association (DMA) is now offering eStara web voice services as an online customer contact tool for its 4,700 member organizations in the U.S. and around the world. DMA members, with questions, or Web visitors, interested in learning…
Jos. A. Bank Clothiers, Inc. (NASDAQ:JOSB) is launching an enhanced, more customer-friendly version of its Internet site at www.josbank.com. The new site is faster and has fewer steps required to place an order. To ensure that the site met its…
Artie Trakas and Mark Harrison are joining Viewgate Networks, a provider of service provider-hosted, customer-focused service assurance solutions. The company also announced the promotion of Paul Archer to its senior management team. Trakas will lead the U.S. sales effort as…
Sitel Corp. (NTSE:SWW) has named Mathias J. DeVito to its board of directors. DeVito is chairman emeritus of The Rouse Company, a real estate development firm. In addition to being the past chairman and chief executive officer of The Rouse…
James Reagan is the new chief technology officer at netDecide Corp., a developer of Web-based wealth management systems for the financial service industry. Reagan, whose background includes executive posts in the banking and high-tech industries, brings expertise in financial services…
The Social Security Administration (SSA) has awarded PEC Solutions, Inc. (NASDAQ:PECS) a contract to assist SSA in the development of an agency-wide strategic focus and direction for future PKI implementations. PEC will survey other large corporations and government agencies to…