NEW YORK–Sun Microsystems, Inc., and E.piphany, Inc., who recently inked a strategic alliance, have announced they have teamed to provide retailers with E.piphany’s next generation customer relationship management (CRM) solution running on the Solaris Operating Environment. The companies say they…
NEW YORK–Relavis Corporation, developer of Relavis eBusinessStreams, a collaborative CRM solution, has announced a global alliance with Lotus Corporation, an IBM company. Relavis says the scope of the alliance includes worldwide joint marketing, collaborative selling, software integration, and shared implementation…
Good old-fashioned customer service, or “customer relationship management” as it’s now being called, has evolved into becoming one of the technical skills that comprise the e-business machine. There are various systems, processes, and routers that accommodate every type of customer…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced that it has added nine new members to its CRM Solutions Alliance Network for application and technology providers and systems integrators. The company…
SAN DIEGO–The Software Support Professionals Association has announced the launch of the online Market Research Center in a Partnership with InsightExpress. According to the SSPA, Supportgate.com Community Members will be able to create their own customized customer satisfaction survey in…
LOS ANGELES– PeopleSupport, Inc., an e-customer relationship management provider, says it has been able to continually streamline costs by moving some of its operations overseas. But, they say, they had to find an Americanized culture and did so in Manila,…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced a reseller agreement with Computer Instruments, Inc., a member of the Avaya CRM Solutions Alliance Network. Avaya says that under the terms of…
PLEASANTON, CA–PeopleSoft Inc., a eBusiness application provider, has announced the on-time delivery of PeopleSoft Customer Relationship Management (CRM) Analytics, a pure internet suite of applications that the company says enables businesses to measure the effectiveness of sales, marketing, and customer…
LITTLE ROCK, AR–Acxiom Corporation, a Customer Data Integration (CDI) solutions provider, has announced an alliance with IBM focused on providing clients of both companies with end-to-end solutions for business intelligence, data management and customer relationship management. Acxiom says the alliance…
SAN MATEO, CA & DENVER, CO–Zelerate, Inc., a provider of accelerated e-commerce solutions, and Jabber.com, Inc., a provider of commercial Jabber software and services and a subsidiary of Webb Interactive Services, Inc., have announced they have entered into a comprehensive…