Category Research

Bringing Home the Beacon

Beacons have been in general use for about two years, with retailers using them in everything from vending machines to mannequins in an attempt to move customers along the sales-to-purchase path. The devices are a critical element of location-based marketing…

7 ERP Implementation Tips

There are plenty of do’s, don’ts, gotchas, pitfalls and minefields waiting for the naive or unsuspecting when it comes to ERP implementation. So much so, in fact, that lawsuits over failed ERP implementations are a regular occurrence. These seven implementation…

Getting Data Quality Right

By Jon Green, BackOffice Associates Data quality initiatives are important to enterprises because poor data quality can lead to a multitude of costly and reputation-affecting business problems. Critical marketing campaigns can become ineffective due to poor address and contact information.…

9 CRM Trends to Watch

CRM is something of a boom area for enterprise applications. According to Gartner, sales topped $23 billion in 2014, 13.3 percent higher than the previous year. Gartner forecasts the market will expand to $36.5 billion by 2017, which makes it…