When it comes to customer relationship management (CRM) software and services, there are a lot of choices out there. But which one is right for you? We’ll look at a handful of enterprise CRM vendors — Oracle, Salesforce.com, SAP, Microsoft,…
Google Apps Marketplace offers a number of applications that are designed for Google Application users. The big deal for businesses is that many of these apps are “installable apps” that integrate directly with Google Apps. With so many organizations using…
The beta version of Microsoft Dynamics CRM 2011 released earlier this month has created quite a stir among beta testers and market-watchers, as it contains a number of big improvements. Those features include a next-generation native Microsoft Outlook client, Microsoft…
Growing demand for mobile access to business intelligence (BI) has not been lost on vendors. For the most part, the recent flurry of mobile support announcements by vendors — specifically Apple (NASDAQ: AAPL) support — has been just that: Output…
Act, the pioneering contact and customer management application from Sage Software Inc., has come a long way in the 20 years since the product first appeared. And the newly released Act 2007 (Version 9.0), continues the evolution with potentially important…
Reprinted from SmallBusinessComputing.com When who you know is just as important as what you know, you might consider using contact-manager software to track all of your dealings with clients and customers. Sage Software’s ACT by Sage 2006, a descendant of…
Immediate customer interaction is often the key to increased customer satisfaction and sales for both bricks and mortar retailers and for e-commerce businesses as well. Crafty Syntax Live Help (CSLH) is an open source solution that helps customer interaction with…
You’ve worked hard and spent a lot of time and money building your customer base. The only thing that’s harder than getting customers in the first place is keeping them. And the only thing that costs more than getting customers…
Surveys have always played a critical role in developing marketing strategy and measuring user/customer response. However, creating, managing and delivering surveys hasn’t always been easy or cost effective. The latest tool from the WebSurveyor Corporation, the self-titled WebSurveyor 5.0 hopes…
Many Web entrepreneurs forget that e-commerce isn’t merely a case of setting up an online store and then waiting for sales to roll in. Instead, there’s a good deal of old-fashioned contact-making, customer support, and partnerships that enter into the…