You’ve worked hard and spent a lot of time and money building your customer base. The only thing that’s harder than getting customers in the first place is keeping them. And the only thing that costs more than getting customers…
Many Web entrepreneurs forget that e-commerce isn’t merely a case of setting up an online store and then waiting for sales to roll in. Instead, there’s a good deal of old-fashioned contact-making, customer support, and partnerships that enter into the…
In the push to mobilize business information, a plethora of vendors have come forward saying they can give workers mobile access to the home database. Of course, the big database players also are vying for a piece of that pie,…
What do consumers want on their cell phones? For those still fishing for an m-commerce angle, the latest answer may come as a surprise. Wireless retailer LetsTalk.com asked more than 1,000 people what they felt was the “most important feature”…
Analysts and vendors agree: the time may finally be right for mobile CRM. One of the paradoxes of Customer Relationship Management technology, or CRM, is that its use makes the most sense in a mobile environment – but until recently…
Analysts and vendors agree: the time may finally be right for mobile CRM. One of the paradoxes of Customer Relationship Management technology, or CRM, is that its use makes the most sense in a mobile environment – but until recently…