Baynote Partners For Online Social CRM Applications

Pawar Pramod

Updated · May 19, 2010

Baynote has partnered with Lithium Technologies to introduce personalization and Social CRM in its application. According to this news release, the Baynote and Lithium solution combines the implicit behaviors of the majority with the content provided by community experts in order to connect all users with the right content at the right time.


“Baynote and Lithium provide a sound foundation for a highly energized customer network. The Baynote and Lithium solution combines the implicit behaviors of the majority with the content provided by community experts in order to connect all users with the right content at the right time. Consequently, businesses reduce customer service costs by deflecting expensive calls to community support, increase customer loyalty by providing customers with a highly personalized experience, and enhance the customer network by increasing customer engagement with Social CRM.”

Read the Full Story at Baynote.com