ConAgra Chooses inContact Call Center Solution
Updated · Mar 19, 2010
ConAgra officials have stated that the company saved $1 million and achieved a customer satisfaction score of 96.7 percent by implementing inContact’s hosted call center software.
"With inContact’s hosted call center software, agents have enhanced capabilities because they can manage multiple contacts all at once ‘without missing a call,’ company officials say," writes TMCnet’s David Sims. "ConAgra Foods uses both the screen pop and whisper feature to alert their agents of a call and give them the ability to help the customer more effectively."
"ConAgra Foods does 100 percent call recording and can listen to calls directly from the CRM application as needed," Sims writes.
Click on the following to read the TMCnet article: ConAgra Switches to inContact’s Hosted Call Center Software