CSS Announces EDGE Knowledge Management Platform
CSS Corp., has announced the availability of the CSS EDGE Portal, an integrated knowledge management platform based on collaborative social media workflows for optimizing enterprise support and services delivery. Using open source components to handle specific enterprise workflows, the company claims EDGE enables the enterprise to harness the power of Web 2.0 to drive customer loyalty, drive marketing and product management.
According to the company, the CSS EDGE knowledge management platform is available, both as SaaS and on-premise deployments, along with managed services bundles for technology vendors and enterprise IR including: design of Social CRM platform, data modeling, reporting, and analytics, implementation services, cloud enablement, and community management and user support.