Financial Institutions Bank on eCRM Solutions from eSupportNow

Robyn Greenspan

Updated · Apr 24, 2001

Online customer care solutions provider eSupportNow has released a series of electronic customer relationship management (eCRM) tools designed to help online financial institutions implement multi-channel support strategies. eSupportNow’s Retail Banking Solutions will enable retail financial institutions to establish, maintain and maximize long-term profitable relationships with consumer and small business customers who utilize the Internet.

Technology from eSupportNow boasts full-service outsourcing, eCRM solution hosting and customer analysis functionalities. These key components complement the online financial industry, addressing specific bank needs such as account opening, product line servicing, portal support, account aggregation services and customer value analysis.

“There is no question that customer care is a key competitive factor in the banking sector, and that the Internet is a critical delivery channel. Today’s technology-savvy customer simply demands the same service experience online that he/she would receive from the top employee in your best branch,” says Scott Nilson, vice president of Industry Solutions at eSupportNow. “Our secure and scalable technology along with proven capabilities and skills allow our clients — retail financial institutions — to extend their franchise and roll out new services while knowing that eSupportNow is providing the best-of-breed multi-channel sales support to their customers.”

Boston-based eSupportNow specializes in implementing and supporting multi-channel eCRM solutions including live chat, email, Voice over IP (VOIP), Web callback, self-help and advanced teleservices.

Robyn Greenspan
Robyn Greenspan

Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.