Hosted Call Center Solution Assists Storage Provider

Mark J

Updated · Feb 05, 2010

Extra Space Storage has improved its customer service with the help of inContact's hosted call center platform

Self-storage operator Extra Space Storage has been using inContact's hosted call center platform to improve its customer service.

"The result has been a radical improvement in customer service b . which in turn has significantly boosted business," writes TMCnet's Patrick Barnard.

"Managers as well as agents have access to all customer information in a single database, including whether a customer has reserved a unit online or rents units elsewhere in the Extra Space Storage network," Barnard writes. "Whatb .s more, company executives have access to valuable CRM data that can help them shape promotions and plot business strategy."

Click on the following to read the TMCnet article: Extra Space Storage Improves Customer Service with inContact's Hosted Call Center Software


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