ICMI Launches Customer Management Operation Standards Program

Mark J

Updated · Jun 25, 2010

The International Customer Management Institute (ICMI) has unveiled the Customer Management Operation Standards (CMOS) Program, providing a results-driven framework for advancing a contact center’s overall performance. The ICMI describes its new program as a comprehensive management approach that employs a mix of specialized tools, cross-industry best practices, assessments, and proven systems that deliver sustained contact center efficiency and effectiveness.

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