Radian6 Connects Social Media to the Customer Relationship

Mark J

Updated · Mar 19, 2010

Radian6 has announced a new Engagement Console designed to enable users to listen to, engage with and respond to customers in real time.

"The console is a desktop application built on Adobe AIR — a recursive acronym that stands for Adobe Integrated Runtime — and is designed to streamline social media monitoring," writes destinationCRM.com’s Juan Martinez. "Users, according to the company, will now be able to use a single application to find content and connect with clients and colleagues."

"The product is currently in Beta but will be available in April," Martinez writes.

Click on the following to read the destinationCRM.com article: Radian6 Releases an Engagement Console for Social Media

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