Siebel and IBM Launch Customer Support Center

Gretchen Hyman

Updated · Oct 22, 2002

San Mateo, Calif.-based Siebel Systems, Inc. and IBM unveiled a joint customer support center in Europe Tuesday geared toward showcasing Siebel and IBM WebSphere Business solutions for Universal Application Network.

Universal Application Network was launched by Siebel in April 2002 as a standards-based, vendor-independent application integration solution that runs on IBM WebSphere’s integration server technology.

The European Customer Support Center, located in Montpellier and La Gaude, France, will demonstrate to prospective IBM and Siebel clients the “complete cycle” of customer relationship management (CRM) solutions. The combined solution connects CRM solutions with back-end legacy and enterprise resource planning business processes.

According to the joint announcement, the new center will be staffed by Siebel and IBM-trained representatives for customer needs analysis, architecture definition, prototyping, and integrated architecture demos.

The Center will also provide a library of reference guides and technology periodicals, workshops, briefings, and post-sales support for customers and partners.

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