Siemens Optimizes Contact Center Software for Virtualization
Updated · May 05, 2010
Siemens Enterprise Communications has announced that version 8 of its contact center application, OpenScape Contact Center V8, has been optimized for virtualized environments in the data center. The update lets customers run the software on their VMware data center infrastructure, rather than on proprietary hardware at each location. As mentioned in the company’s news release, OpenScape Contact Center V8 offers multi-channel inbound, outbound and automated self-service that improves the effectiveness and efficiency of a company’s contact center operations.
“Continuing the company’s Open Communications approach, OpenScape Contact Center V8 delivers on a cross-portfolio, standards-based open virtualization strategy, and new hosting and subscription pricing options help make the solution more affordable. Scalable to 7,500 active agents, OpenScape Contact Center V8 offers multi-channel inbound, outbound and automated self-service that improves the effectiveness and efficiency of a company’s contact center operations.
“Included with OpenScape Contact Center V8 is a scalable, software-only, SIP-based integrated IVR (Call Director SIP Service) which provides a cost effective way to front-end the contact center while delivering self-service capabilities with reduced complexity and lower cost than typical IVR solutions. Plus, as a SIP-based solution, it does not require proprietary hardware, making it easier and less costly to deploy and maintain.”