Retail
How to Buy Social Customer Service Software
April 16, 2014As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.
inContact Updates Contact Center Software with New Integration, Reporting
April 16, 2014Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among other improvements.
CDW Aims to Fill Mobile App Gap
April 15, 2014CDW's new App Marketplace aims to serve a market not addressed by either consumer-oriented app stores or software vendors' enterprise app stores.
With Silverpop Buy, IBM Is Cloud Marketing Contender
April 10, 2014IBM's acquisition of digital marketing specialist Silverpop puts it in direct competition with Oracle and Salesforce, two giants that have been beefing up their cloud marketing portfolios.
Birst Tool Makes Data Visualization Accessible to All
April 9, 2014Cloud business intelligence provider Birst's new tool includes search capabilities and recommendation features that simplify data visualization.
5 ERP Blunders and How to Avoid Them
April 1, 2014Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.
Big Data Analytics: What Can You Learn from High Achievers?
March 21, 2014Retailers experiencing success with their Big Data analytics initiatives differ from their lower-performing peers in several key respects, finds IDC Retail Insights.
6 Big Business Intelligence Mistakes
March 17, 2014Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes.
Analytics, Business Intelligence Are Converging, not Merging
March 14, 2014Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.
How to Build a Data Assessment Business Case
March 6, 2014Performing a master data assessment can reveal data issues that create hassles and unnecessary costs for your company, says Michael Collins of BackOffice Associates.
Open Source Vendors Blaze a Trail in Advanced Analytics
February 28, 2014Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.
Data Mining Group Updates PMML
February 25, 2014Version 4.2 of the Predictive Model Markup Language (PMML), which aims to make it easier to develop predictive analytics apps, is now available.
8 Common CRM Mistakes, and How to Avoid Them
February 20, 2014Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?
How Qualitative Research Can Improve Your Business Analytics
February 18, 2014While qualitative analytics is more popular in academia than in business, it can help enterprises improve their more traditional quantitative analytics.
Microsoft, IBM Team Up for Retail ERP
January 13, 2014The tech titans plan to provide IT offerings for retailers that are based on an upcoming version of Microsoft's ERP platform, Dynamics AX 2012 R3.
Top 10 Mobile Business Intelligence Apps
February 14, 2013Thanks to a plethora of mobile apps, like the 10 featured here, business people can perform a variety of business intelligence tasks on their smartphones and tablets.
Google Snaps Up Channel Intelligence for $125M
February 6, 2013Search giant Google turns its attention to e-commerce and product marketing with its acquisition of Channel Intelligence.
SAS Aims Visual Analytics at Midsized Businesses
February 5, 2013Now that the company's data exploration and visualization platform runs on departmental-level IT infrastructures, SAS puts Big Data insights within the reach of work groups.
Microsoft Dynamics for Retail Goes Omni-Channel
January 17, 2013E-commerce or brick-and-mortar, Microsoft shows off Dynamics' omni-channel chops at NRF 2013.
IBM Retail Software Targets Omni-Channel Shoppers
January 16, 2013Consumer behavior is changing, finds an IBM study. In response, Big Blue is rolling out analytics-backed retail apps to help retailers snag savvy shoppers.
Sign in | Register