How to Buy Social Customer Service SoftwareApril 16, 2014
As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.
inContact Updates Contact Center Software with New Integration, ReportingApril 16, 2014
Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among other improvements.
CDW Aims to Fill Mobile App GapApril 15, 2014
CDW's new App Marketplace aims to serve a market not addressed by either consumer-oriented app stores or software vendors' enterprise app stores.
With Silverpop Buy, IBM Is Cloud Marketing ContenderApril 10, 2014
IBM's acquisition of digital marketing specialist Silverpop puts it in direct competition with Oracle and Salesforce, two giants that have been beefing up their cloud marketing portfolios.
Birst Tool Makes Data Visualization Accessible to AllApril 9, 2014
Cloud business intelligence provider Birst's new tool includes search capabilities and recommendation features that simplify data visualization.
5 ERP Blunders and How to Avoid ThemApril 1, 2014
Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.
Big Data Analytics: What Can You Learn from High Achievers?March 21, 2014
Retailers experiencing success with their Big Data analytics initiatives differ from their lower-performing peers in several key respects, finds IDC Retail Insights.
6 Big Business Intelligence MistakesMarch 17, 2014
Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes.
Analytics, Business Intelligence Are Converging, not MergingMarch 14, 2014
Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.
How to Build a Data Assessment Business CaseMarch 6, 2014
Performing a master data assessment can reveal data issues that create hassles and unnecessary costs for your company, says Michael Collins of BackOffice Associates.
Open Source Vendors Blaze a Trail in Advanced AnalyticsFebruary 28, 2014
Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.
Data Mining Group Updates PMMLFebruary 25, 2014
Version 4.2 of the Predictive Model Markup Language (PMML), which aims to make it easier to develop predictive analytics apps, is now available.
8 Common CRM Mistakes, and How to Avoid ThemFebruary 20, 2014
Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?
How Qualitative Research Can Improve Your Business AnalyticsFebruary 18, 2014
While qualitative analytics is more popular in academia than in business, it can help enterprises improve their more traditional quantitative analytics.
Microsoft, IBM Team Up for Retail ERPJanuary 13, 2014
The tech titans plan to provide IT offerings for retailers that are based on an upcoming version of Microsoft's ERP platform, Dynamics AX 2012 R3.
Top 10 Mobile Business Intelligence AppsFebruary 14, 2013
Thanks to a plethora of mobile apps, like the 10 featured here, business people can perform a variety of business intelligence tasks on their smartphones and tablets.
Google Snaps Up Channel Intelligence for $125MFebruary 6, 2013
Search giant Google turns its attention to e-commerce and product marketing with its acquisition of Channel Intelligence.
SAS Aims Visual Analytics at Midsized BusinessesFebruary 5, 2013
Now that the company's data exploration and visualization platform runs on departmental-level IT infrastructures, SAS puts Big Data insights within the reach of work groups.
Microsoft Dynamics for Retail Goes Omni-ChannelJanuary 17, 2013
E-commerce or brick-and-mortar, Microsoft shows off Dynamics' omni-channel chops at NRF 2013.
IBM Retail Software Targets Omni-Channel ShoppersJanuary 16, 2013
Consumer behavior is changing, finds an IBM study. In response, Big Blue is rolling out analytics-backed retail apps to help retailers snag savvy shoppers.