Applications of CRM, sales, marketing, business intelligence, customer service, social media and networking, supply chain, and e-commerce software and solutions in the retail industry.
8 CRM Trends and PredictionsFebruary 7, 2017
The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.
Where Is AI Headed in the Enterprise?November 8, 2016
Software vendors including Google, Microsoft and Salesforce are incorporating artificial intelligence in their products. How will companies …
7 Solutions to Boost CRM PerformanceSeptember 14, 2016
On Way to Omni-Channel, Retailers Try Beacons and MoreSeptember 7, 2016
Location-based technologies, mobility and targeted marketing are part of retailers' efforts to become an omni-channel enterprise.
Chief Data Officer Role Continues to EvolveAugust 24, 2016
Chief data officers (CDOs) have come a long way, baby, say CDOs and other experts speaking at the recent MIT CDOIQ Symposium.
Mobile App Eases ATM Field ServiceJuly 20, 2016
Even with all of the off-the-shelf field service software applications available, sometimes a custom app is the best option for specialized …
Comprehensive Guide to Field Service SoftwareJune 29, 2016
Field service software is changing as technologies like mobile and IoT impact customer service. Here is what you need to know.
7 Notable Data Visualization ToolsJune 17, 2016
Data visualization tools are a red-hot area of business intelligence. These seven solutions are on the leading edge of the data …
Hadoop Evolution: What You Need to KnowMay 23, 2016
Hadoop has been hamstrung by complexity, skills shortages and a lack of standardization, but new approaches to using Hadoop are emerging.
6 Mobile CRM Mistakes You Do Not Want to MakeApril 21, 2016
With mobile CRM's ability to help sales people close deals, you want to get it right from the start. Avoid these mistakes as you plan your …
11 Cloud ERP Software OptionsApril 12, 2016
Often used for two-tier ERP deployments, cloud ERP software is increasingly popular. Here are 11 cloud ERP vendors that satisfy a variety of …
8 Must-Have Two-Tier ERP FeaturesMarch 22, 2016
Because two-tier ERP deployments are not the same as traditional ERP projects, organizations must consider different factors when evaluating …
6 Ways to Profit from Data AnalyticsMarch 10, 2016
Sure, data analytics yields insights. But how do you turn those insights into concrete business benefits?
Retailers Not Quite Ready for the CloudFebruary 24, 2016
Retailers are dragging their feet in moving key retail applications to the cloud.
12 Open Source CRM OptionsFebruary 22, 2016
CRM isn't limited to products from Microsoft and Salesforce.com. There are plenty of open source CRM software options as well.
13 Ways to Improve Your Supply Chain ManagementFebruary 17, 2016
Supply chain management experts share tips on supply chain management software and making your supply chain operate more efficiently.
Predictive Analytics Software Buying GuideFebruary 16, 2016
Shopping for predictive analytics software? Here are 10 vendors you should know.
Getting Started with Predictive Analytics in 5 Easy StepsFebruary 8, 2016
Getting started with predictive analytics can seem daunting. This five-step process will help you understand how to use predictive analytics.
Internet of Things Adds Intelligence to Supply ChainDecember 8, 2015
Companies like Whirlpool and GM are using IoT technologies for smarter supply chains.
Mobile Apps Shaping Customer ServiceDecember 3, 2015
United Airlines and Home Depot are among companies using mobile apps to improve customer service.