Retail

IBM Debuts Netezza Analytics Appliance Geared to Retail Industry

January 24, 2012

As part of its Smarter Commerce initiative, IBM has released the Netezza Customer Intelligence Appliance, a SQL-based enterprise data warehouse capable of analyzing up to petabytes of Big Data for retailers.

CRM Going Social, Mobile

December 7, 2011

Major vendors like SAP and Salesforce.com are betting mobile and social technologies will be a prominent part of CRM strategies in 2012.  

Oracle Buys RightNow for Cloud Customer Service

October 24, 2011

Oracle takes aim at Salesforce.com with its expanding cloud CRM service.

Oracle Buys Endeca for Unstructured Business Intelligence

October 18, 2011

Oracle expands its business intelligence offerings with Endeca's unstructured data management.

Vision Critical Unveils Customer Experience Management Platform

September 26, 2011

New Customer Experience Management (CEM) platform automates the secure collection and integration of all data collected throughout an organization – including social media.

Six Helpful Customer Support Software Solutions

September 14, 2011

Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and support tickets.

A Dozen Simple Ways to Improve Customer Relations

July 27, 2011

Business owners, customer service experts and marketers share their tips on how to gain customer loyalty.

Seven Ways to Reward Your Customers and Improve Your CRM

July 1, 2011

Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience.

Oracle Acquires FatWire for Web Experience Management

June 22, 2011

The acquisition will combine web experience management (WEM) with CRM and ecommerce.

SAS Fraud Management Boosts Detection and Prevention

June 15, 2011

The latest SAS Fraud Management version provides faster and more accurate enterprise fraud detection.

Oracle Offers Prebuilt Analytics App for Retail Merchandizing

May 31, 2011

Oracle unveils a new analytics application for retail performance metrics.

Openbravo Offers Point-of-Sale (POS) Module for Open Source ERP

May 19, 2011

The new POS Retail Module extends Openbravo ERP by integrating POS and store management capabilities.

IBM Strengthens Online Marketing with Coremetrics Analytics Software

May 6, 2011

New cloud analytics software helps IBM customers create smarter marketing strategies.

Ignify Announces Ecommerce for Microsoft Dynamics

March 17, 2011

The new storefront platform fully interoperates with online services for Microsoft Dynamics ERP.

'Smarter Commerce' to Aid IBM Customers

March 15, 2011

IBM launches new software and consulting services aimed at social commerce.

IBM Launches Smarter Commerce Software and Consulting Services

March 15, 2011

The new services are designed to help companies adapt to rising customer demands.

Marketing Automation Heats Up

March 8, 2011

With big names like IBM and Teradata buying in, the marketing automation market is getting noticed. So how can this technology transform your marketing efforts?

How Mobile CRM Changes the Game Plan for Brands

March 2, 2011

Mobile has raised expectations for consumers who now have 24/7 access to your brand.

Apple's iPad Dominates Mobile Business Intelligence

March 1, 2011

Apple's iPad has taken the lead as the preferred platform for mobile business intelligence deployments, according to a new study.

Business Intelligence Vendors Woo Retailers with Analytics

January 12, 2011

IBM, Oracle, SAP, SAS and QlikTech were among the vendors at NRF this week with solutions for retail intelligence and analytics.