How Qualitative Research Can Improve Your Business AnalyticsFebruary 18, 2014
While qualitative analytics is more popular in academia than in business, it can help enterprises improve their more traditional quantitative analytics.
Microsoft, IBM Team Up for Retail ERPJanuary 13, 2014
The tech titans plan to provide IT offerings for retailers that are based on an upcoming version of Microsoft's ERP platform, Dynamics AX 2012 R3.
Top 10 Mobile Business Intelligence AppsFebruary 14, 2013
Thanks to a plethora of mobile apps, like the 10 featured here, business people can perform a variety of business intelligence tasks on their smartphones and tablets.
Google Snaps Up Channel Intelligence for $125MFebruary 6, 2013
Search giant Google turns its attention to e-commerce and product marketing with its acquisition of Channel Intelligence.
SAS Aims Visual Analytics at Midsized BusinessesFebruary 5, 2013
Now that the company's data exploration and visualization platform runs on departmental-level IT infrastructures, SAS puts Big Data insights within the reach of work groups.
Microsoft Dynamics for Retail Goes Omni-ChannelJanuary 17, 2013
E-commerce or brick-and-mortar, Microsoft shows off Dynamics' omni-channel chops at NRF 2013.
IBM Retail Software Targets Omni-Channel ShoppersJanuary 16, 2013
Consumer behavior is changing, finds an IBM study. In response, Big Blue is rolling out analytics-backed retail apps to help retailers snag savvy shoppers.
Top 5 CRM Trends for 2013January 14, 2013
From "interconnected" business intelligence to added attention from the C-suite, here are five trends that will shape CRM in 2013.
Data Scientist Shortage? Try Team BuildingJanuary 9, 2013
A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.
Social Media Monitoring and Listening Tools: a PrimerJanuary 4, 2013
Interested in "social listening?" This beginners' guide to social media monitoring and listening tools tells you what you need to know.
Big Data and Beyond: 10 BI Trends for 2013January 2, 2013
Big Data will continue to dominate business intelligence in 2013, but experts are beginning to see a growing sophistication in how companies use it.
IBM Debuts Netezza Analytics Appliance Geared to Retail IndustryJanuary 24, 2012
As part of its Smarter Commerce initiative, IBM has released the Netezza Customer Intelligence Appliance, a SQL-based enterprise data warehouse capable of analyzing up to petabytes of Big Data for retailers.
CRM Going Social, MobileDecember 7, 2011
Major vendors like SAP and Salesforce.com are betting mobile and social technologies will be a prominent part of CRM strategies in 2012.
Oracle Buys RightNow for Cloud Customer ServiceOctober 24, 2011
Oracle takes aim at Salesforce.com with its expanding cloud CRM service.
Oracle Buys Endeca for Unstructured Business IntelligenceOctober 18, 2011
Oracle expands its business intelligence offerings with Endeca's unstructured data management.
Vision Critical Unveils Customer Experience Management PlatformSeptember 26, 2011
New Customer Experience Management (CEM) platform automates the secure collection and integration of all data collected throughout an organization – including social media.
Six Helpful Customer Support Software SolutionsSeptember 14, 2011
Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and support tickets.
A Dozen Simple Ways to Improve Customer RelationsJuly 27, 2011
Business owners, customer service experts and marketers share their tips on how to gain customer loyalty.
Seven Ways to Reward Your Customers and Improve Your CRMJuly 1, 2011
Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience.
Oracle Acquires FatWire for Web Experience ManagementJune 22, 2011
The acquisition will combine web experience management (WEM) with CRM and ecommerce.