Retail

Applications of CRM, sales, marketing, business intelligence, customer service, social media and networking, supply chain, and e-commerce software and solutions in the retail industry.

The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.

Software vendors including Google, Microsoft and Salesforce are incorporating artificial intelligence in their products. How will companies …

Location-based technologies, mobility and targeted marketing are part of retailers' efforts to become an omni-channel enterprise.

Chief data officers (CDOs) have come a long way, baby, say CDOs and other experts speaking at the recent MIT CDOIQ Symposium.

Even with all of the off-the-shelf field service software applications available, sometimes a custom app is the best option for specialized …

Field service software is changing as technologies like mobile and IoT impact customer service. Here is what you need to know.

Data visualization tools are a red-hot area of business intelligence. These seven solutions are on the leading edge of the data …

Hadoop has been hamstrung by complexity, skills shortages and a lack of standardization, but new approaches to using Hadoop are emerging.

With mobile CRM's ability to help sales people close deals, you want to get it right from the start. Avoid these mistakes as you plan your …

Often used for two-tier ERP deployments, cloud ERP software is increasingly popular. Here are 11 cloud ERP vendors that satisfy a variety of …

Because two-tier ERP deployments are not the same as traditional ERP projects, organizations must consider different factors when evaluating …

Sure, data analytics yields insights. But how do you turn those insights into concrete business benefits?

Retailers are dragging their feet in moving key retail applications to the cloud.

CRM isn't limited to products from Microsoft and Salesforce.com. There are plenty of open source CRM software options as well.

Supply chain management experts share tips on supply chain management software and making your supply chain operate more efficiently.

Shopping for predictive analytics software? Here are 10 vendors you should know.

Getting started with predictive analytics can seem daunting. This five-step process will help you understand how to use predictive analytics.

Companies like Whirlpool and GM are using IoT technologies for smarter supply chains.

United Airlines and Home Depot are among companies using mobile apps to improve customer service.