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Retail

Applications of CRM, sales, marketing, business intelligence, customer service, social media and networking, supply chain, and e-commerce software and solutions in the retail industry.

How to Buy Social Customer Service Software

April 16, 2014

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

inContact Updates Contact Center Software with New Integration, Reporting

April 16, 2014

Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among other improvements.

CDW Aims to Fill Mobile App Gap

April 15, 2014

CDW's new App Marketplace aims to serve a market not addressed by either consumer-oriented app stores or software vendors' enterprise app stores.

With Silverpop Buy, IBM Is Cloud Marketing Contender

April 10, 2014

IBM's acquisition of digital marketing specialist Silverpop puts it in direct competition with Oracle and Salesforce, two giants that have been beefing up their cloud marketing portfolios.

Birst Tool Makes Data Visualization Accessible to All

April 9, 2014

Cloud business intelligence provider Birst's new tool includes search capabilities and recommendation features that simplify data visualization.

5 ERP Blunders and How to Avoid Them

April 1, 2014

Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.

Big Data Analytics: What Can You Learn from High Achievers?

March 21, 2014

Retailers experiencing success with their Big Data analytics initiatives differ from their lower-performing peers in several key respects, finds IDC Retail Insights.

6 Big Business Intelligence Mistakes

March 17, 2014

Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes.

Analytics, Business Intelligence Are Converging, not Merging

March 14, 2014

Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.

How to Build a Data Assessment Business Case

March 6, 2014

Performing a master data assessment can reveal data issues that create hassles and unnecessary costs for your company, says Michael Collins of BackOffice Associates.

Open Source Vendors Blaze a Trail in Advanced Analytics

February 28, 2014

Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.

Data Mining Group Updates PMML

February 25, 2014

Version 4.2 of the Predictive Model Markup Language (PMML), which aims to make it easier to develop predictive analytics apps, is now available.

8 Common CRM Mistakes, and How to Avoid Them

February 20, 2014

Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?

How Qualitative Research Can Improve Your Business Analytics

February 18, 2014

While qualitative analytics is more popular in academia than in business, it can help enterprises improve their more traditional quantitative analytics.

Microsoft, IBM Team Up for Retail ERP

January 13, 2014

The tech titans plan to provide IT offerings for retailers that are based on an upcoming version of Microsoft's ERP platform, Dynamics AX 2012 R3.

Top 10 Mobile Business Intelligence Apps

February 14, 2013

Thanks to a plethora of mobile apps, like the 10 featured here, business people can perform a variety of business intelligence tasks on their smartphones and tablets.

Google Snaps Up Channel Intelligence for $125M

February 6, 2013

Search giant Google turns its attention to e-commerce and product marketing with its acquisition of Channel Intelligence.

SAS Aims Visual Analytics at Midsized Businesses

February 5, 2013

Now that the company's data exploration and visualization platform runs on departmental-level IT infrastructures, SAS puts Big Data insights within the reach of work groups.

Microsoft Dynamics for Retail Goes Omni-Channel

January 17, 2013

E-commerce or brick-and-mortar, Microsoft shows off Dynamics' omni-channel chops at NRF 2013.

IBM Retail Software Targets Omni-Channel Shoppers

January 16, 2013

Consumer behavior is changing, finds an IBM study. In response, Big Blue is rolling out analytics-backed retail apps to help retailers snag savvy shoppers.