Retail
How Qualitative Research Can Improve Your Business Analytics
February 18, 2014While qualitative analytics is more popular in academia than in business, it can help enterprises improve their more traditional quantitative analytics.
Microsoft, IBM Team Up for Retail ERP
January 13, 2014The tech titans plan to provide IT offerings for retailers that are based on an upcoming version of Microsoft's ERP platform, Dynamics AX 2012 R3.
Top 10 Mobile Business Intelligence Apps
February 14, 2013Thanks to a plethora of mobile apps, like the 10 featured here, business people can perform a variety of business intelligence tasks on their smartphones and tablets.
Google Snaps Up Channel Intelligence for $125M
February 6, 2013Search giant Google turns its attention to e-commerce and product marketing with its acquisition of Channel Intelligence.
SAS Aims Visual Analytics at Midsized Businesses
February 5, 2013Now that the company's data exploration and visualization platform runs on departmental-level IT infrastructures, SAS puts Big Data insights within the reach of work groups.
Microsoft Dynamics for Retail Goes Omni-Channel
January 17, 2013E-commerce or brick-and-mortar, Microsoft shows off Dynamics' omni-channel chops at NRF 2013.
IBM Retail Software Targets Omni-Channel Shoppers
January 16, 2013Consumer behavior is changing, finds an IBM study. In response, Big Blue is rolling out analytics-backed retail apps to help retailers snag savvy shoppers.
Top 5 CRM Trends for 2013
January 14, 2013From "interconnected" business intelligence to added attention from the C-suite, here are five trends that will shape CRM in 2013.
Data Scientist Shortage? Try Team Building
January 9, 2013A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.
Social Media Monitoring and Listening Tools: a Primer
January 4, 2013Interested in "social listening?" This beginners' guide to social media monitoring and listening tools tells you what you need to know.
Big Data and Beyond: 10 BI Trends for 2013
January 2, 2013Big Data will continue to dominate business intelligence in 2013, but experts are beginning to see a growing sophistication in how companies use it.
IBM Debuts Netezza Analytics Appliance Geared to Retail Industry
January 24, 2012As part of its Smarter Commerce initiative, IBM has released the Netezza Customer Intelligence Appliance, a SQL-based enterprise data warehouse capable of analyzing up to petabytes of Big Data for retailers.
CRM Going Social, Mobile
December 7, 2011Major vendors like SAP and Salesforce.com are betting mobile and social technologies will be a prominent part of CRM strategies in 2012.
Oracle Buys RightNow for Cloud Customer Service
October 24, 2011Oracle takes aim at Salesforce.com with its expanding cloud CRM service.
Oracle Buys Endeca for Unstructured Business Intelligence
October 18, 2011Oracle expands its business intelligence offerings with Endeca's unstructured data management.
Vision Critical Unveils Customer Experience Management Platform
September 26, 2011New Customer Experience Management (CEM) platform automates the secure collection and integration of all data collected throughout an organization – including social media.
Six Helpful Customer Support Software Solutions
September 14, 2011Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and support tickets.
A Dozen Simple Ways to Improve Customer Relations
July 27, 2011Business owners, customer service experts and marketers share their tips on how to gain customer loyalty.
Seven Ways to Reward Your Customers and Improve Your CRM
July 1, 2011Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience.
Oracle Acquires FatWire for Web Experience Management
June 22, 2011The acquisition will combine web experience management (WEM) with CRM and ecommerce.
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