Retail
NetSuite Buys E-commerce Provider Venda
July 17, 2014NetSuite hopes the purchase will promote growth of its SuiteCommerce software and accelerate its expansion into Europe.
Information Governance in Age of Mobile, Cloud and Social
July 14, 2014How does the adoption of mobile, social and cloud technologies impact information governance?
Mobile App Usage Grows Among Businesses
June 25, 2014The Apperian report also revealed that companies most satisfied with their mobility investments put more emphasis on custom mobile apps.
Cloud ERP Buying Guide
June 24, 2014What are key considerations for companies evaluating cloud ERP? And which vendors should be on a short list?
10 Keys to Creating a Mobile ERP Strategy
June 20, 2014When creating a mobile ERP strategy, there is a lot to consider, from whether to use native apps to how to handle data security concerns.
Badgeville Targets Online Communities with Gamification Software
June 11, 2014Badgeville for Communities offers out-of-the-box integration with popular community and collaboration platforms including Yammer, Jive and Microsoft SharePoint.
Pegasystems Gains Co-browsing Tech by Acquiring Startup
June 10, 2014Pegasystems plans to add Firefly co-browsing technology to customer service and sales applications.
IBM Offers Cloud Analytics as a Service
May 29, 2014IBM's soup-to-nuts approach to cloud analytics aims to help organizations get their Big Data initiatives up and running.
Cloud a Key Part of 'Postmodern ERP'
May 26, 2014For big vendors like Oracle and SAP, cloud ERP means a change in culture. But what about their customers?
Top 10 Trends in Cloud ERP
May 19, 2014More companies appear to be considering cloud ERP, according to recent Gartner research.
SAP Adds New Analytics Features to Its HANA Cloud Service
May 15, 2014With competitors getting more numerous and sophisticated at the same time, the time is ripe for well-established SAP to make some moves.
Wearable Tech Will Make Enterprise Impact
May 15, 2014Just as smartphones took the business world by storm, wearable technology will almost inevitably soon be found in the workplace.
Using Analytics to Measure Mobile App Success
May 12, 2014Analytics can help enterprises measure the success of their mobile apps – but only if they use analytics properly.
Big Data a Big Priority for Most Organizations
May 9, 2014Exclusive research shows that many organizations are interested in Big Data Analytics, though few have deployed it - yet.
SAP Intros Big Data Services
May 5, 2014The software giant's suite of services is designed to help companies develop end-to-end capabilities for capturing, storing, analyzing and consuming Big Data.
IntelliResponse Adds Targeted Marketing to Virtual Agent Technology
May 1, 2014Personalized marketing offers help companies improve clicks and conversions across online customer service channels, company says.
5 Best Practices for Data Quality Management
April 30, 2014Data governance is everybody’s business, which is why several best practices involve getting business users involved with data quality initiatives.
Smartphones Will Boost IVR's Customer Service Image
April 25, 2014Interactive voice response (IVR) is a self-service technology customers love to hate. But visual IVR on smartphones and other mobile devices can improve IVR's image.
How to Bring Customer Focus to CRM
April 23, 2014Too many CRM systems are designed to organize data, not actually improve customer relationships. Four tips can help companies improve their customer focus.
How to Buy Social Customer Service Software
April 16, 2014As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.
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