By Jim Brown, president of Tech-Clarity Product executives face increasing pressure to launch fresh, innovative products within shrinking product development timelines. They have to beat the competition to the punch, bringing compelling offerings to market before others can react. They…
According to Panorama Consulting’s just released 2013 ERP Report, while most ERP installs still exceed allotted time, go over budget and do not return all of the business benefits companies expect, the vast majority of companies report high overall satisfaction…
Being social, at least from a business point of view, is now synonymous with collaboration. This is thanks not only to the rise of Facebook, LinkedIn, Google+, Yammer, wikis and location-based services like Foursquare, but also to increased use of…
By Jeffrey M. Kaplan Many corporate executives, view today’s social networks, like Facebook and Twitter, with mixed emotions. They recognize that these dynamic apps can be powerful mechanisms to promote their products. But, they also fear that they can be…
Ten minutes on the phone. That’s all it took one day in 1998 for NetSuite (formerly NetLedger) founder Evan Goldberg and Oracle founder Larry Ellison to come up with the concept for the birth of NetLedger, an online, on-demand application…
Shareholders of CRM vendor Siebel Systems are suing the company, alleging that the company exaggerated customer satisfaction levels in order to inflate stock prices. On Thursday, the law firm of Schiffrin & Barroway filed a class-action lawsuit in the U.S.…
While using point solutions to tackle tactical business problems is a pervasive trend these days among budget-strapped IT executives, a new report from Cap Gemini Ernst & Young found overall operational excellence can best be achieved by the marriage of…
With hosted software becoming more and more popular and companies like Salesforce.com and Onyx leading the charge in the hosted CRM/SFA space, Siebel seems behind the curve in incorporating this trend into its offerings. Now, in fairness to Siebel, the…
Coming on the heels of its e-business on-demand deal with IBM, Onyx Software is about to point itself in a new direction based on something it calls Embedded CRM, which just so happens to be the same rearchitected software that’s…
Computer giant Sun Microsystems announced Tuesday it chose NFO Prognostics’ ASP-enabled research program to better understand, assess and improve its customer loyalty programs. “One of the main objectives of Sun’s customer advocacy initiative is to build up customer loyalty into…
BellSouth Monday signed Support.com to provide the Fortune 100 telecom’s 620,500 DSL customers with online self-help via a dedicated Web site. BellSouth will implement Support.com’s new Broadband Resolution Suite to reduce customer phone calls to its support centers while simultaneously…
If its published numbers are correct, sales force automation ASP Salesnet may be on the verge of becoming one of the most successful ASPs in the industry. According to its third quarter press release, Salesnet grew a staggering 8,000 percent…
Onyx established itself early on as an independent software vendor (ISV) that ASPs could look to for scalable products. Today, the company’s continued industry focus and Internet-native applications has landed it on the ASPnews Top 20 list. Early Adopter As…