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Clint Boulton

Clint Boulton, a senior writer at CIO, covers IT leadership, digital transformation, and the CIO role. He was a content marketer for Dell APEX. Inspire IT leaders with tales about the advantages of multi-cloud infrastructures. Dunning-Kruger bias is something that keeps IT leaders sceptical, but curious nonetheless.

Oracle Buys Into On-Demand CRM

Article courtesy of Internetnews.com. Oracle added a new weapon to fight Salesforce.com and SAP in the battle for on-demand customer relationship management (CRM) software, acquiring software maker Telephony@Work for an undisclosed sum. Telephony@Work makes CallCenterAnywhere, a software stack that supports…

When Applications And Databases Collide

LAKE BUENA VISTA, Fla. — Once thought of as two separate worlds, applications and database software are converging due to the increasingly distributed nature of modern computing. Bill Baker, general manager of SQL Server Business Intelligence, said the proliferation of…

SAP Takes Triversity For Retail

Proving that it isn’t going to sit on its laurels while rival Oracle snaps up applications specialists, SAP AG agreed to acquire retail software maker Triversity for a private sum. Toronto, Canada-based Triversity is a top maker of point-of-sale (POS)…

Microsoft Cuts Call Times

Microsoft has created a Web services software platform to make call center operations run more efficiently and cost effectively for service providers. The Customer Care Framework decreases average call times by removing extraneous data requests and delivering more accurate information…

PeopleSoft CEO Duffield Resigns

PeopleSoft’s Chairman and CEO David Duffield resigned from the company on Dec. 21, just one week after PeopleSoft’s board agreed to accept Oracle’s $10.3 billion acquisition offer. According to a filing with the U.S. Securities and Exchange Commission Tuesday, Duffield…

PeopleSoft Fires CEO Conway

UPDATED: Citing a loss of confidence, PeopleSoft’s board of directors said it fired President and CEO Craig Conway in a unanimous vote that could have significant ramifications for the fate of the enterprise software company. The surprise announcement said PeopleSoft…

Siebel Exec Proposes ‘Customer-driven Enterprise’

NEW YORK — Hosted delivery and business intelligence software will create surging demand for customer relationship management (CRM) applications, a Siebel executive said at during a keynote at DCI’s Customer Relationship Management Conference and Technology Showcase. Executive Vice President David…

Siebel, IBM Take CRM On Demand

In a sign that on-demand computing is starting to vault from theory into the applications realm, IBM said it has teamed with Siebel Systems on a new hosted customer relationship management (CRM) software service that customers can deploy at the…

Siebel Systems Airs 2Q Struggles, Restructures

With confusion swirling around the enterprise applications space caused by Oracle and PeopleSoft’s battle for the No. 2 slot, Siebel Systems showed that it felt the reverberations caused by that conflict Tuesday by announcing a 67 percent drop in second-quarter…

PeopleSoft, J.D. Edwards Try to Speed Merger

PeopleSoft and J.D. Edwards Monday have amended their merger agreement to speed up the deal in the wake of Oracle’s $5.1 billion hostile takeover bid of PeopleSoft.The boards of both companies, who believe the new deal will allay customers’ fears…

JD Edwards Sues; PeopleSoft Spurns Oracle

J.D. Edwards filed a $1.7 billion suit against Oracle and its two top executives in state courts in Colorado and California Thursday — the same day that Peoplesoft formally rejected Oracle’s unsolicited $5.1-billion bid.In its lawsuit, J.D. Edwards is claiming…

PeopleSoft/J.D. Edwards Facing Challenges

When PeopleSoft moved to acquire rival J.D. Edwards Monday, it marked the latest in a series of mergers between software vendors, but it also jogged the competitive landscape in the market for selling business application software to customers.Analysts said that…

Salesforce.com Pairs CRM Service with Outlook

Customer relationship management concern Salesforce.com Thursday introduced a new offering that bundles its CRM software with Microsoft’s Outlook e-mail software without having to rely on additional server integration. The San Francisco firm said the Outlook Integration solution lets sales and…

IBM, Siebel Broaden Relationship

IBM and Siebel Systems Tuesday expanded their relationship to ensure that Siebel’s customer relationship management software works more closely with Big Blue’s WebSphere platform. An IBM spokesperson told internetnews.com the deal is good for three years, to the tune of…

Homestore Coughs Up Consumer Credit Unit

Looking to bolster its balance sheet, embattled Homestore Tuesday agreed to sell its ConsumerInfo.com unit to Experian for $130 million in cash. The WestLake Village, Calif. real estate firm’s division provides consumers credit information online and will no doubt be…

Napster Opens Beta Test of New Service

What’s that saying about not being able to keep a good thing down? Napster Inc. — the embattled peer-to-peer file sharing concern shut out by the record industry and courts for gross copyright infringements — is creeping its way back…

uBid Latest Firm to Embrace MS’ .Net

Redmond, Wash.’s Microsoft Corp. and Chicago-based online auction and marketplace uBid Tuesday penned a broad alliance to improve services to attract more customers to the MSN network. The deal, for which financial terms were not disclosed, means that uBid, a…

Sun Forges Key CRM Deal with PeopleSoft

Long-time partners Sun Microsystems Inc. and e-business software maker PeopleSoft Inc. Wednesday embarked on a new global alliance aiming to place PeopleSoft’s customer relationship management (CRM) products in Sun’s Solaris 8 operating environment and Java-based platforms. The strategic deal between…