The name sounds laidback, but White Pajama is strictly business. The Hayward, Calif.-based customer relationship management (CRM) software provider Wednesday named Michael Burkland as its new president CEO. Burkland succeeds White Pajama co-founder Mansour Salame, who is expected to continue…
Question and answer search engine Ask Jeeves is joining the U.S. Navy. The Emeryville, Calif.-based company’s business division Jeeves Solutions has been tapped to power the Navy’s Distance Support/Anchor Desk Web site called “Ask the Chief.” This site is intended…
Oracle Thursday unveiled Oracle Collections, a collections software enhanced Customer Relationship Management (CRM) features. The Redwood Shores, Calif.-based business software giant says the new software is part of its Oracle E-Business Suite and is now available as traditional software on…
KANA Tuesday says it is making space in its dance card for U.K.-based Broadsystem. The two companies say they will use KANA Marketing software, KANA Response software and KANA IQ software to help provide companies in the United Kingdom with…
More U.S. businesses will spend $500,000 or more on CRM technology over the next two years than they will on other large-scale infrastructure projects, but a report by Jupiter Media Metrix questions whether all this spending will really improve customer…
E-business diagnostic toolmaker, TeaLeaf Technology Wednesday unveiled its first official product – aptly named IntegriTea. With two patents under its belt, the San Francisco-based firm says the new tool is designed to go beyond the basics of alerting system outages…
Question and answer search engine Ask Jeeves Wednesday says it has appointed Tuoc Luong as its new senior vice president of engineering and product management. Luong will serve for the Emeryville, Calif.-based company’s business division Jeeves Solutions after coming to…
Question and answer search engine Ask Jeeves Monday says it has inked a deal with Swiss pharmaceutical giant Roche to help its customer self service sites. The Emeryville, Calif.-based company’s business division Jeeves Solutions has been tapped to power two…
The California Public Utilities Commission (CPUC) Friday says it will investigate claims that Pacific Bell under reported its consumer cramming complaints. Cramming refers to unexplained charges on your phone bill for services you never ordered, authorized, received, or used. The…
Customer relationship management (CRM) software maker E.piphany Tuesday says chief operating officer Bill Walsh will be leaving the company to pursue new leadership opportunities in Silicon Valley. In Walsh’s place, the San Mateo, Calif.-based company says it has promoted Karen…