Microsoft’s flagship customer relationship management (CRM 1.2) software will not work properly on systems running Windows XP Service Pack 2. The software giant made the disclosure in a note posted on its Download Center and warned that installing the security-centric…
Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft has inked a deal with Network Associates to marry a customer help-desk system into its CRM software. Microsoft CRM, which targets midmarket enterprise customers, will…
Microsoft’s eagerly-anticipated entry into the mid-market CRM market has hit a speed bump with technical hiccups pushing back its release to resellers. Microsoft is still on track to send a release candidate of the CRM suite to manufacturers before December…
Customer relationship management (CRM) software firm Siebel Systems scored a deal to power the database management system for the U.S Navy Recruiting Command. The San Mateo, Calif.-based Siebel, which sells e-business and e-government CRM software, said the Navy Recruiting Command…
By Ryan Naraine Voice Web services firm eStara has announced a deal to acquire the Push to Talk e-commerce business of New Jersey-based ITXC Corp. (NASDAQ:ITXC) in a deal that involves ITXC taking a minority stake in eStara. Financial terms…
In a deal that adds another big-name client to its roster, New York-based online direct marketer Bigfoot Interactive said it would power e-mail campaigns for Clear Channel Radio/New York. The radio group, a division of Clear Channel Communications, Inc. (NYSE:CCU)…
Looking to spruce up its rich media offerings, Silicon Alley advertising and marketing technology firm 24/7 Media, Inc. (NASDAQ:INTM) is partnering with eStara to insert voice links into e-mail campaigns. Using technology from Reston, Va.-based eStara, 24/7 Media said clients…
Alley e-commerce software firm LivePerson, Inc. has announced a pair of senior management additions, including Ron Karidi as vice president of business insight. LivePerson, which builds software that allows e-commerce plays to chat in real-time with customers, also named Michael…
Discount apparel Web retailer Bluefly Inc., the poster child for e-commerce firms with astronomical burn rates, said its customer acquisition costs this year dipped to $41, the lowest in its three-year history. In the first quarter this year, the New…
Shares in e-commerce software firm LivePerson, Inc. slipped as much as 19 percent to 93 cents this morning on news that the company’s president and COO Christopher McQuilkin had quit the post after only two months on the job. In…