According to DMC Software social CRM is transforming the way businesses engage with their stakeholders and companies should incorporate Social CRM into their customer strategy for best results. Also noted in the company’s news release on PR-USA is that by…
To foster long-term loyalty, this CRM Buyer article suggests that a company needs to realize that giving up a tiny bit of profit is a worth the value of customer loyalty. The problem is that today there is very little…
Customer experience improvements can be achieved through tactical low-cost initiatives. According to this guide on My Customer, there are a number of ready-made and easily tapped sources that can be plumbed. The starting point for any tactical initiative is a…
It has been expected that Salesforce.com (CRM) would make another purchase in the service automation market. According to this report on Seeking Alpha, the company’s acquisition of enterprise live chat player Activa Live was another of Salesforce.com’s under-the-radar purchases. “Based…
Noble Systems Corporation, has recently announced the availability of mobile-friendly contact center management applications for the Apple iPad and other mobile devices. As stated by the company in this news release on PR Web, the applications allow users to view…
Cisco Systems (NASDAQ: CSCO) is adding support for social media to its customer call center product portfolio. With additional features like social media customer care, multimedia capture and storage, video-enabled customer care and an open agent desktop environment, Cisco’s Unified…
Cincom Systems, an IBM Premier Business Partner has recently announced a collaboration with IBM Business Analytics and Optimization (BAO) to leverage IBM’s Real-Time Analytics Matching Platform (RAMP) and improve customer experience in call centers. According to this press release on…
The Federal Trade Commission (FTC) wants Internet users to be able to opt out of behavioral tracking across the Web, which some say could hurt online marketing and customer relationship management (CRM) efforts. The FTC will soon propose voluntary measures…
While customers still value traditional customer service, this IT Business Edge report suggests that Social CRM software is more than a buzzword but warns companies that it is still only part of the bigger customer service picture. “Companies that ignore…
Conversational analysis and marketing company, Solariat, has announced AdLib, a product that the company describes as a marketing product designed to accurately analyze, interpret and respond to conversations within social media. As stated in the Solariat product news release, the…