Caring for Customers Electronically
Once upon a time, a consumer could walk into a store and become cared…
Once upon a time, a consumer could walk into a store and become cared…
LOS ANGELES–In a just released survey, top customer service managers, operations directors and business…
Any site enhancements that increase visitor interaction can improve customer satisfaction. And content consumers…
TROY, MI & AUSTIN, TX–Syntel, Inc., an e-Business and applications outsourcing firm, and Motive…
PARIS–Oracle Corp., a provider of software for e-business, has unveiled Support.Oracle.com, a new offering…
BURLINGAME, CA–Active Decisions Inc. (ADI), a provider of eCRM decision support applications, has launched…
STAMFORD, CT–Developing lasting and profitable customer relationships may be as simple as giving customers…
LOS ANGELES–When top customer service managers, operations directors and business development executives were asked…
ORLANDO, FL–Paladyne Corp. has announced it has completed the acquisition of e-commerce support centers,…
So many e-commerce and corporate Web sites that I visit these days just seem…
ATLANTA–A survey has found that the majority of online shoppers are satisfied with the…
SAN JOSE, CA–Aspect Communications Corporation, a provider of customer relationship portals, and Cambridge Technology…
MOUNTAIN VIEW, CA–HearMe, a developer of next generation VoIP application technologies, has announced the…
RESTON, VA–Sideware, a provider of online collaboration customer service solutions, has announced the launch…
SEATTLE–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites,…
Good old-fashioned customer service, or “customer relationship management” as it’s now being called, has…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other…
BILLERICA, MA–WebDialogs, Inc., a provider of enhanced voice and multimedia communication services, has announced…
Every year at this time when we compose our Christmas letter to send to…
LOS ANGELES–Cleartop, a company that offers an online customer communications solution for small to…
PALO ALTO, CA–The Age of CRM is upon us and an upcoming webcast supposedly…
MENLO PARK, CA–Broadbase Software, Inc., a provider of customer-focused analytic and marketing automation applications,…
North Vancouver, B.C.–BrainTech Inc. reports that it has signed a Product Marketing Agreement with…
SEATTLE, WA–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce…
Who’s Who & Where CO Space Appoints William A. Jandovitz as CEO LONG BEACH,…