Salesforce.com (NYSE: CRM) has added support for Facebook to its Service Cloud call center and customer service application. Service Cloud 3 now includes support for Facebook in addition to existing Twitter functionality. The online CRM leader announced the new functionality…
PrairieFyre Software has released PrairieFyre Contact Center for Microsoft Lync. As noted in this news release on the company’s website, the solution is a modular software suite that provides sophisticated multi-channel contact center functionality for the Lync unified communications (UC)…
Customer relationship management (CRM) vendors often claim that their software can do practically anything, from revealing which leads work (and which don’t) to who your best customers are to which products are the most or least profitable. But what do…
So there are fewer frustrated customers it is important for a business to get the entire service mix right. This CRM Buyer report suggests that while The groundwork has been in place for a social service revolution for several years…
KnoahSoft says that that all editions of its Harmony suite can now be enhanced with a robust speech analytics tool. According to the company in this MarketWire news release, the new Harmony Speech Analyzer enables call center supervisors to perform…
The Speech BI (Business Intelligence) and Speech BI Plus On-demand Speech Analytics Managed Service programs from Customer Relationship Metrics (CRM) offers a free speech analytics software component, for qualified candidates. Also noted in this report on TMCnet is that in…
The emergence of cloud has opened up the gates for 3rd party providers to integrate with CRMs for a variety of business applications. As reported in this article on TMCnet, clients can transform the customer experience into a strategic asset,…
Customer Relationship Metrics has announced that it has added a free Speech Analytics Software component, for qualified candidates, to its speech business intelligence software: Speech BI and Speech BI Plus On-demand. As mentioned by the company in its news statement…
More and more businesses of all sizes are using social media sites, such as Facebook and Twitter and Foursquare, as a way to better engage customers and increase sales. However, just having a Facebook page or a Twitter account is…
NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service functionality. As reported in this article on CRM Buyer, NetSuite’s system gives users the capability to run their entire business by providing…