Watch Hill Partners, a Providence, R.I., technology consulting firm specializing in customer relationship management (CRM), has raised $3 million in first-round financing from Ascent Venture Partners. The investment was attractive “because (Watch Hill) had a clear business plan on how…
Onyx established itself early on as an independent software vendor (ISV) that ASPs could look to for scalable products. Today, the company’s continued industry focus and Internet-native applications has landed it on the ASPnews Top 20 list. Early Adopter As…
by eCRMGuide.com Staff Hyperion, developer of business analysis software, has introduced the Hyperion eCommerce Analysis Suite®, a component of Hyperion eCRM (electronic customer relationship management) Analysis. The suite analyzes data from disparate sources, such as e-commerce transactions and Web-server logs,…
by eCRMGuide.com Staff Application provider to professional firms, Interface Software has brought another dimension to the customer relationship management (CRM) landscape — Relationship Intelligence. Unlike traditional CRM, which often captures disparate information, relationship intelligence focuses on transforming a firm’s internal…
By eCRMGuide.com Staff GartnerG2, the research service component of global advisory firm Gartner, Inc. , has released a report entitled, "The Edge Economy: Give Up Control, Gain Revenue," stressing the growing importance of close customer and supplier relationships. GartnerG2 defines…
By Arthur O’Connor With so much focus on the role of technology in data analysis and warehousing, it’s sometimes easy to forget that customer knowledge isn’t a software package or a database — it’s an approach to doing business. This…
Why would the National Football League, which sells very little directly to fans and thus has few “customers,” per se, spend big bucks to create a customer relationship management (CRM) campaign? Evan Kamer, who as the NFL’s senior director of…
by eCRMGuide.com Staff Aspect Communications Corporation, provider of customer relationship portals and contact servers, has made some changes to the executive management structure. Rod D. Butters, in the newly created role of group president, worldwide market development, sales and services,…
by eCRMGuide.com Staff Research and advisory firm Gartner, Inc. surveyed 56 retailers in December 2000 about their 2001 business priorities and objectives. More than half of the respondents (52 percent) rated customer relationship management (CRM) as their highest business priority…
By dc.internet.com Staff Aspect Communications Corp. (NASDAQ:ASPT) is teaming with eStara Inc. of Reston, Va., to let customers offer click-to-talk capabilities over the Internet in conjunction with Aspect’s Web collaboration platform, Aspect Web Interaction. The combined solution requires no changes…