by eCRMGuide.com Staff PeopleSoft 8 Customer Relationship Management (CRM), a complete Internet-based solution, made its debut at the PeopleSoft Leadership Summit 2001 in Las Vegas. PeopleSoft is betting that its pure Internet architecture, embedded analytics and seamless integration of enterprise…
One of Dimension Data‘s (DiData) key focus areas is the e-services market, the company revealed at a function today, and one of their key partners is eGain, a company that provides CRM and knowledge management tools. DiData have, in fact,…
by eCRMGuide.com Staff Developed by PeopleSoft Inc. and implemented by KPMG Consulting, the new PeopleSoft Customer Relationship Management (CRM) for Communications will provide a billing integration solution for the communications industry. PeopleSoft’s expertise in providing CRM abilities to e-business coupled…
Proper Customer Relationship Management is proving crucial to driving successful e-commerce — nonetheless having the right software isn’t enough. “It’s pretty endemic that there is a lack of satisfaction with the CRM programs to date,” says Peter Grambs, principal in…
by David Fisco Book Information REVIEW: The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management By Ray McKenzie Published 2001, McGraw-Hill Ryerson 368 pages, hardbound, $27.95 USA Canada How do you define the value of your enterprise? In market…
by boston.internet.com Staff Akibia Consulting, a Boston systems integrator specializing in customer relationship management (CRM) applications, has opened a new office in Chicago. “At a time when other consultancies are closing offices and laying off staff, Akibia continues to grow…
by dc.internet.com Staff CustomerLinx Corp., a service company specializing in Web-enabled, multi-mode customer relationship management (eCRM) services, has appointed Peter Michaels as its chief financial officer (CFO) and member of the executive management committee. As CFO, Michaels will guide the…
by eCRMGuide.com Staff Experian®, a global provider of information solutions, has released its customer data integration (CDI) system — TruvueSM. Developed to link information from dissimilar databases and across organizations, Truvue enables companies to offer personalized, knowledgeable customer service. Based…
Malaysian e-business solutions provider Neuroweb Sdn. Bhd. has formed a partnership with Art Technology Group (ATG) to be the customer management products and services provider’s first solution partner in Malaysia. Neuroweb will use the ATG Dynamo J2EE-certified application platform and…
ByArthur O’Connor In my last column, I discussed some of the drawbacks in using traditional financial performance metrics to measure the economic return of CRM. In this, the second part of the two-part column on metrics, I’ll provide three solutions…