Professional services organizations can now benefit from one-stop shopping when they’re in the market for professional services automation (PSA) and CRM suites, now that vertical service provider (VSP) Portera’s PSA suite and Salesforce.com’s CRM suite are available as an integrated,…
by eCRMGuide.com Staff Oracle Corp., global e-business software provider, and Dendrite, specialists in worldwide pharmaceutical technology, are collaborating on an industry-specific customer relationship management (CRM) solution. The combination of the Oracle® E-Business Suite with Dendrite’s WebForceTM Sales Force Effectiveness application…
InsightShare, an Andover, Mass., provider of collaborative customer relationship management (CRM) software and services, has raised $13.8 million in financing and is preparing to launch of its software product. Backing has come from The Forum Corp., Pearson PLC and private…
At least according to FORTUNE magazine. The magazine has compiled a list of “Cool Companies of 2001” and two organizations that provide customer relationship management (CRM) solutions have wound up among the top 25 — Comergent and Salesforce.com. The honorees…
by eCRMGuide.com Staff DA Consulting Group, Inc. (DACG), specialists in adult learning solutions for the corporate environment, has released a comprehensive suite of customer relationship management (CRM) services. The program was developed to aid the burgeoning mySAPTMCRM market and is…
by eCRMGuide.com Staff Aberdeen Group released a new report entitled, “E-Mail Marketing: Relevancy, Retention, and ROI (return on investment)” that predicts the sector will exceed $1 billion by 2003. The surge in spending can largely be attributed to e-mail’s ease,…
Alley e-commerce software firm LivePerson, Inc. has announced a pair of senior management additions, including Ron Karidi as vice president of business insight. LivePerson, which builds software that allows e-commerce plays to chat in real-time with customers, also named Michael…
An obvious way to increase sales is to attract more prospects to your business. But it’s easier and less expensive to increase sales by converting more of the prospects you’re already getting into customers. Here are two proven tactics you…
CRM industry spending will increase at a compound annual growth rate of 25 percent, from $61 billion in 2001 to $148 billion in 2005, according to research by International Data Corp. (IDC). The forecasted growth surpasses the expected budgets of…
by eCRMGuide.com Staff IDC, provider of global research with local content, makes a promising prediction about worldwide customer relationship management (CRM) solutions. IDC forecasts that CRM industry spending will increase at a compound annual growth rate (CAGR) of 25 percent…