Are you struggling with the conversion rate on your online store even after investing loads of money in lead generation? If you answer yes, you are among those online sellers who often deal with shopping cart abandonment rates. The average…
As a marketing graduate, an internship will help to give you the practical, real-world, experience you need. Marketing is in a state of constant change so it’s an exciting field to be in. You have opportunities for internships in a…
Investors are increasingly looking to the metaverse as a potential source of income, thus it is crucial to understand this virtual world’s fundamental structural layers. According to famous author and entrepreneur Jon Radoff, who has written much on Web3 and…
Did you know that over 380,000 social impact ventures worldwide address critical global challenges every year? Social impact entrepreneurship is more than just business; it’s a powerful catalyst for positive change. It’s about using entrepreneurial skills to tackle pressing societal…
For any nonprofit organization, efficient and effective management of resources is essential for success. With the right tools in place, operations run smoothly, and goals are achieved with minimal effort. Blackbaud software is a leading provider of technology solutions designed…
Business software service provider NetSuite has ended its 3-year licensing agreement with Oracle, under which NetSuite had been marketing a version of its suite of ERP, CRM and accounting applications under the Oracle Small Business Suite name. The agreement began…
On-demand Customer Relationship Management (CRM) provider Salesnet this week fulfilled another promise of its Guided Performance Selling (GPS) strategy, announced in February, with the debut of the first of several planned industry-specific editions of its CRM software focused on driving…
Business management software provider Best Software on Friday unveiled plans to combine the strength of its many product lines to deliver industry-specific solutions it is calling “Best Suites”. Best Suites include solutions for accounting practices, construction, distribution, manufacturing, nonprofit, and…
Customer relationship management (CRM) software provider Onyx Software announced an alliance agreement Monday with business communications solutions developer Interactive Intelligence , aiming to reduce the cost and complexity of contact center automation and CRM integration “Our relationship with Interactive Intelligence…
The long awaited Initial Public Offering (IPO) of Salesforce.com may be held back a bit longer, according to a document filed with the Securities and Exchange Commission (SEC) on Friday. In an amendment to its Form S-1 Registration Statement, the…
Software service provider NetSuite on Thursday unveiled the latest features to be included in the next major release of its on-demand business software, adding advanced ERP features that include revenue recognition, allocations, advanced budgeting, advanced billing and substantial multi-currency capabilities.…
Having spent four years building up a customer base of mostly Asian companies from its home base in Malaysia, on-demand CRM provider Entellium on Tuesday made its official move into the North American market. While this might be seen as…
Another ASP is heading to Wall Street, with on-demand customer relationship management (CRM) provider RightNow Technologies filing with the Securities and Exchange Commission for an initial public offering of its common stock. The Bozeman, Mont.-based provider of customer service, support…
CRM software service provider Salesnet on Wednesday moved forward with its Guided Performance Selling (GPS) vision, launched the first of several planned configuration-as-a-service products, Salesnet CustomerCentric Selling (CCS) Edition. “By offering a CRM solution that adapts to and reinforces CCS…
Small business ASP NetSuite on Thursday announced the expansion of its UK operations, expanding both its direct and channel sales programs as well as naming a vice president to oversee operations there. NetSuite’s new UK office is located on the…
Better salespeople lead to better sales. That’s the premise behind the Guided Performance Selling (GPS) strategy unveiled Monday by on-demand CRM software provider Salesnet. “To the extent that we can make salespeople more effective, the company benefits, the salesperson benefits,…
Bozeman, Mont.-based on-demand CRM provider RightNow Technologies on Monday unveiled RightNow Locator 3.3, the latest version of its hosted online store-finder solution. “A significant number of potential buyers who do their preliminary research on the web wind up making their…
Business software service provider NetSuite on Wednesday released NetSuite 9.5, adding advanced billing, analytics, and communications features to its on-demand Customer Relationship Management (CRM) solution with integrated order management. The new features include line-item billing capabilities, customer mining and segmentation…
Customer relationship management (CRM) software provider Onyx Software on Monday debuted Onyx CitiServe, a CRM solution designed specifically for United States cities and counties to more effectively manage citizen requests. “Commercial organizations for years have been leveraging CRM to deliver…
Web-based payroll and workforce management provider Ultimate Software on Tuesday launched its “Passion for Perfection” initiative to improve customer service, including enhanced Web-based knowledge management offerings and a restructuring of the company’s Services division. “Ultimate Software is truly passionate about…
Boston-based on-demand CRM provider Salesnet on Monday unveiled a significantly enhanced user interface (UI), designed to provide a faster, more fluid navigation experience. “The updated UI significantly bypasses the total number of mouse-clicks typically required by competing online CRM applications,”…
What would you think if your CRM software vendor, RightNow Technologies, called you up a few months after your initial implementation to schedule a 90-minute phone call with a dedicated team of consultants to “tune up” your application and customer…
Bozeman, Mont.-based CRM provider RightNow Technologies on Wednesday announced its 20th consecutive quarter of revenue growth and 7th consecutive quarter of cash-flow positive status in the fourth quarter of 2003. “RightNow has shown how powerful the hosted CRM model can…
New York-based online customer interaction service provider LivePerson Inc. on Monday acquired the Express Response hosted knowledgebase product and customers from San Diego-based Island Data Corp., a privately-held provider of hosted customer support software solutions, for approximately $3.0 million. LivePerson…
In what may be the second-most anticipated initial public offering by a technology company this year, San Francisco-based ASP Salesforce.com Inc. announced Thursday that it has filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission…
NetSuite, maker of Oracle’s Small Business Suite, this week countered a common criticism of hosted applications by launching new customization technology that makes its online applications as customizable as traditional, “self- managed” applications. NetSuite enables small- and mid-sized companies to…
Enterprise software provider Siebel Systems Inc. on Tuesday announced a customer support module to Siebel CRM OnDemand–UpShot Edition. Additional features for tracking service and support interactions provide users with a comprehensive view of the customer, beginning with marketing and sales…
Bozeman, Mont.-based customer service and support (CSS) solution provider RightNow Technologies on Monday announced that it has joined the Network Advertising Initiative’s (NAI) Email Service Provider Coalition (ESPC) to support legitimate marketers’ fight against spam. RightNow joins a list of…
Online CRM provider Salesnet today unveiled its OEM Partner program and “application syndication” strategy, which allows technology partners to implement a private-label version of Salesnet’s application integrated with the partner’s own software. Through the application syndication model, Salesnet’s online CRM…
Following last week’s announcement by Siebel Systems that it will acquire hosted CRM provider UpShot, competitors fired the requisite counterstrike offering UpShot users assistance in migrating to their CRM platform. Salesnet offered a “Trade-Up Choice Program”, offering free migration, product…
Continuing a global expansion that began earlier this month in the UK, NetSuite Inc. on Tuesday brought its hosted business applications to Australia. The NetSuite product has been completely localized for Australia, from language conversion, to complex statutory requirements including…
Customer Relationship Management (CRM) Application Service Provider Salesnet likens its service to a global positioning system (GPS) for Sales Representatives. Where other online CRM providers give you the high-level landmarks you’re going to pass, Salesnet will fill in the blanks…
NetSuite Inc on Thursday set up shop in the United Kingdom, unveiling localized versions of its NetSuite and Oracle Small Business Suite hosted business applications, as well as launching a UK Solution Provider Program. Localization for the UK market includes…
Most software companies look at a problem and see a technology solution. Salesforce.com has taken a different approach this week by partnering with Metro One Telecommunications to bring Metro One’s Infone enhanced directory and personal assistant service to salesforce.com’s 100,000…
Yesterday’s long-rumored announcement by Siebel Systems and IBM Corp. that Siebel was jumping into the hosted CRM space with Siebel CRM OnDemand garnered a less-than-exuberant response from competitors and a lukewarm response from others in the industry. “This is clearly…
Hosted customer service and support (CSS) solutions provider RightNow Technologies is a company with a clear mission: to take over the agent desktop in the contact center. To accomplish this goal, the Bozeman, Mont.-based ASP on Monday unveiled RightNow 6.0,…
WebSideStory Inc. on Monday vowed to make online marketing analytics simpler to use without sacrificing functionality in the latest update to its HitBox service. WebSideStory debuted HitBox Enterprise 9.0 with the message that it will deliver “simple, relevant and real-time”…
Payment service provider Fort Knox National Company (FKNC) today unveiled a pre-release of its TruePay suite of e-payment solutions. FKNC is in the business of taking payments for customers. For over 18 years, they have done so via outsourced call…
On-demand CRM vendor Salesforce.com Monday launched S3, the latest version of its customer relationship management software-as-service. “We’ve been pretty successful in establishing ourselves as a leader in this on-demand CRM space,” Tien Tzuo, salesforce.com vice president of product management told…
Enterprise ASP Surebridge Inc. Tuesday announced the general release of ClientBridge, its customer service Web portal providing its customers with visibility into the day-to-day management of application hosting services. ClientBridge is designed to enhance accountability by anticipating and meeting the…
Managed service provider (MSP) Loudcloud Inc. (Nasdaq:LDCL) today announced that Fox Sports has selected Loudcloud to manage the daily Internet operations of its Web site. “We are pushing the envelope with the new Fox Sports Web site much like Fox…
Interaction Management software provider eGain Communications Corp. (NASDAQ:EGAN) today launched E3 — eGain eService Enterprise — a tool for phone-based call centers to enhance productivity and evolve into multi-channel contact centers. E3 is an integrated software solution that provides multi-channel…
Billing and customer lifecycle management ISV Inovaware Corp. has teamed up with Toshiba Engineering Corp., a consulting and systems integration arm of Toshiba Corp., in a deal which has Toshiba Engineering distributing and supporting Inovaware’s PRISM billing and customer care…
Full-service provider Frontera Corp. today announced it has been selected to host and manage its suite of e-business software for the Web site of the Dallas Cowboys National Football League franchise. Frontera will install, host and configure BroadVision’s suite of…
Professional services organizations can now benefit from one-stop shopping when they’re in the market for professional services automation (PSA) and CRM suites, now that vertical service provider (VSP) Portera’s PSA suite and Salesforce.com’s CRM suite are available as an integrated,…
E-business enterprise application provider Onyx Software Corp. (Nasdaq: ONXS) Wednesday (April 25) debuted a new XML-based platform designed to speed the deployment of Internet-based CRM (customer relationship management) solutions. “Our XML-based application server is a major breakthrough for large organizations…
Web-based business services ASP NetLedger Inc. announced Friday (April 20) that the company will extend its flagship accounting product to include CRM and Web stores, and it is making the entire integrated suite available in one package with NetLedger 1…