CRM has moved from concept to reality, but market maturity is still pretty far away, according to a study by The Data Warehousing Institute. The study surveyed more than 1,670 business executives and IT professionals and found almost three-quarters of…
The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM. Unisa hopes to complement the theory currently received with a method of practical implementation to better equip students for the business world.…
E-businesses’ push to connect more effectively with their customers will continue to drive robust spending on customer relationship management applications this year. Tech analyst firm eMarketer says spending on CRM will grow to $10.4 billion by the end of 2001,…
by Lauren Brett Are your online customers abandoning their shopping carts before check out? Is your site’s navigation complex, making it difficult for your shoppers to browse through your broad product base? You can increase sales by making it easier…
by SV.internet.com Staff The marriage isn’t even official and yet Kana Communications (Nasdaq: KANA) and Broadbase Software (Nasdaq: BBSW) say they want someone to watch over their books. Officials for both companies Thursday named Brett White to the position of…
“When employees leave, knowledge is lost forever unless organizations have the proper technology to capture, store, and recycle the information.” Keeping tabs on a project’s lifecycle can be a bit of a headache especially given the high turn over rate…
California State University, Fullerton is incorporating electronic customer relationship management (eCRM) into the University Extended Education (UEE) curriculum for the Fall 2001 semester. The new 66-hour eCRM Certificate Program will run from September 2001 through March 2002 as a continuing…
CustomerLinx Corp. of Alexandria, Va., a company specializing in Web-enabled, multi-mode customer relationship management (eCRM) services, has acquired ETC Data Services, a provider of custom solutions for customer service, fulfillment, database development and data entry services. Terms of the transaction…
By eCRMGuide.com Staff Avaya Inc., a global provider of communications solutions and services, is taking the show on the road. In conjunction with Siebel Systems, Arthur Andersen, PriceWaterhouseCoopers and EDS, Avaya has launched a seminar series that focuses on customer…
By eCRMGuide.com Staff In an effort to alleviate the confusion that some have about customer relationship management (CRM) strategies and solutions, Remedy® Corp. will team with Cambridge University and International Data Corporation (IDC) to bring clarity to the CRM marketplace.…