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Roy Mark

U.S. Women Draw Even With Men Online

The new century is bringing new changes in U.S. Internet users, particularly women, according to a new study by the Pew Internet & American Life Project. Issued Wednesday, the study shows that the American online population, dominated by men in…

EarthLink to Offshore More Call Center Jobs

Internet service provider EarthLink plans to eliminate approximately 1,300 call center jobs by shuttering operations in Pennsylvania and California and outsourcing the positions. The Atlanta-based company said customer support functions will be routed to its remaining Atlanta staff and to…

Consumer Advocate Taps Net for Top Fed SSNs

To demonstrate how private information is at risk on the Internet, a California consumer advocate claims he has purchased online the social security numbers of Attorney General John Ashcroft, CIA Director George Tenet, Labor Secretary Elaine Chao and FTC Commissioner…

Feds Want Banks to Warn of ID Theft

Federal bank and thrift regulatory agencies issued proposed guidelines Tuesday to require financial institutions to develop programs to respond to incidents of unauthorized access to customer information, including procedures for notifying customers under certain circumstances. The proposed guidelines interpret the…

Welcome to Spam Week

With the Federal Trade Commission (FTC) hosting a three-day “Spam Forum” beginning Wednesday, lawmakers are using the spam spotlight to grab their own political publicity. While the FTC plans to listen, the politicians are jockeying into position to tell Americans…

FTC Concludes Annual Holiday Web Surf

The Federal Trade Commission (FTC) has concluded its holiday surf of Internet sites with advisory and warning letters to a number of Web retailers. The purpose of the campaign was to find out whether e-tailers were making “quick ship” claims,…

Risking Customer Relationships for Higher Prices?

A new report from Charlottesville, Va.-based analyst firm CIR says optical-networking vendors “by and large” have yet to live up to the promises they make to their customers when it comes to network management. CIR claims it is “quite an…