In my last column, I discussed the first of three principles that are common to launching a successful CRM initiative. In this, the second installment in the two-part series on Getting Started, I’ll discuss the two remaining principles. Step Two:…
REDtone Technology Sdn. Bhd., a computer-telephony solutions provider in Malaysia, has appointed Bass Consulting Sdn. Bhd. as its value-added reseller to market its call center and customer relationship management (CRM) solutions. According to REDtone’s executive director Zainal Amanshah, Bass Consulting…
by eCRMGuide.com Staff HEALTHvision, an Internet healthcare company, has introduced a new Web-based customer relationship management (eCRM) program designed to provide interactive tools and services for healthcare organizations. The program will allow online healthcare organizations to satisfy customers via interactive,…
Siebel Systems (Nasdaq: SEBL), Monday launched Siebel Sales Handheld with the help of some friends. The San Mateo-based company’s e-Business application software is designed for the Microsoft operating system on a Compaq iPAQ Pocket PC. The platform lets sales professionals…
San Diego-based enterprise software maker Peregrine Systems Monday moved to acquire IT Service Management and Customer Relationship Management (CRM) provider Remedy Corp. in a cash and stock transaction valued at $1.08 billion based on Remedy’s closing price Friday. Peregrine said…
by eCRMGuide.com Staff Delano Technology Corporation, developer of customer relationship management (CRM) solutions, has selected ALPNET to localize its applications into French for international usage, specifically for two of its software products. ALPNET is worthy of the challenge with specialization…
by eCRMGuide.com Staff Global customer relationship management (CRM) provider Onyx Software Corporation announced the winners of the second annual Onyx Customer Achievement Awards during the company’s recent worldwide customer conference in New Orleans. Award recipients in five distinct categories were…
Digital marketing provider ResponseLogic, Inc. will offer version 2.0 of its ADAPTe solution to mid-sized businesses for $25,000. ADAPTe, a campaign management solution, is regularly priced from $5,000 to $10,000 per month, depending on the platform and the amount of…
by dc.internet.com Staff CustomerLinx Corp., a company specializing in Web-enabled, multi-mode customer relationship management (eCRM) services, has named Akhil C. Gupta as chief revenue officer and a member of the company’s executive management committee. Gupta’s experience over the last 21…
ByArthur O’Connor So much of the reader feedback to this column centers upon the following questions: How do I get started with customer relationship management in my organization? What’s the optimal methodology? What’s the most reliable approach? Who offers the…