As far back as early 2008, industry analysts were talking about autonomous enterprise IT users, suggesting employees of companies might, for example, purchase their own productivity applications. Although it seemed a little like heresy then, it is practically ho-hum today.…
In a dramatic show of both responsiveness and the power of social media, Salesforce.com earlier this week abandoned its plans to charge for an analytics module for its customer relationship management (CRM) software and said it will instead incorporate the…
Aiming to empower small and medium businesses (SMBs) to deliver customer support in an increasingly social and mobile world, CRM specialist Salesforce.com on Wednesday introduced a new enterprise cloud service designed for social media. Dubbed Desk.com, the cloud service is…
SOS Online Backup on Monday took the wraps off SOS Collaborate Private Cloud, a cloud-based document syncing and collaboration service geared to helping enterprises provide a secure alternative to unauthorized use of public cloud sharing services. The El Segundo, Calif.-based…
Big Data analytics are already a mainstay of ambitious scientific research projects and financial institutions, but now IBM is gearing up to bring similarly sophisticated tools to retailers with a new analytics appliance from its Netezza portfolio. The IBM (NYSE:IBM)…
SAP AG is locked in a battle with rival Oracle for the hearts, minds and checkbooks of business-management software buyers and is also facing a difficult European macroeconomic environment, but the firm seems to be thriving. It reported its best…
IBM sees social networking capabilities as a massive opportunity that can help organizations transform their business operations. Big Blue this week said it would expand its Social Business Initiative to help organizations tap that opportunity by developing and expanding social…
Seeking to get its foot in the door of the human capital management (HCM) space, Salesforce.com Friday signed a definitive agreement to acquire cloud-based social performance management specialist Rypple. Financial terms of the deal were not disclosed. “Salesforce.com and Rypple…
IBM is on a roll. After announcing it would acquire cloud-based commerce analytics software firm DemandTec last week, Big Blue on Thursday said it had signed a definitive agreement to acquire cloud and on-premise analytics software specialist Emptoris. Financial terms…
Seeking to beef up its Smarter Commerce initiative with cloud-based analytics, IBM Thursday moved to acquire San Mateo, Calif.-based DemandTec in a $440 million cash transaction. IBM (NYSE:IBM) said it would pay $13.20 per share for DemandTec (NASAQ:DMAN), a roughly…
ERP market leader SAP AG on Saturday announced that its SAP America subsidiary would acquire cloud-based human capital management (HCM) specialist SuccessFactors as part of its plan to create an advanced end-to-end offering of cloud and on-premise solutions for managing business…
Despite all of the talk about self-service business intelligence, Chris Warner, VP of marketing for business intelligence software provider JackBe, insists most business intelligence software today is used by “BI black belts” and IT organizations to produce dashboards and reports for…
Despite revenue and earnings per share (EPS) that came in well ahead of expectations, the share price of cloud-based customer relationship management (CRM) provider Salesforce.com tumbled 10 percent Friday. Analysts are pointing to customer billings, which came in shy of…
Oracle on Thursday took the wraps off two new releases in its Data Integration product line, the fruit of its 2006 acquisition of ELT (extract, load, transform) technology specialist Sunopsis, and its 2009 acquisition of GoldenGate Software, a player in…
The median Fortune 1000 company could increase its revenue by $2.01 billion a year just by marginally improving the usability of the data already at its disposal, according to a study released by Sybase. The study — “Measuring the Business…
According to new data from Deloitte, enterprises seem to be missing out on the benefits of business intelligence and other analytical tools that enable them to leverage the massive amounts of data at their disposal. As reported in this CIO…
In a bid to turn the spotlight from its competitors and onto its products, enterprise software provider SAP Tuesday used its Sapphire ’03 conference in Orlando, Fla. to unveil a series of new products and enhancements.During a press conference, SAP…
The first phase of Microsoft’s ‘Jupiter’ e-business Web services suite went to beta Monday bearing the new designation BizTalk Server 2004. Described by Microsoft as the first major milestone in “delivering an integrated, interoperable, modularized, extensible, and secure e-business solution…
Even consumers with several years of experience online continue to cite security and privacy features as a key factor in the decision to spend online, according to a new study by MasterCard International, lending weight to recent analysis suggesting financial…
Business software maker Siebel Systems forged a strategic alliance with AT&T Tuesday, wedding its eBusiness applications software with AT&T’s managed services in order to deliver end-to-end managed services for mission critical applications. The two partners said their alliance will allow…
Looking to enhance the in-store customer shopping solutions of its mobile commerce initiative, Holtsville, NY-based Symbol Technologies Thursday acquired ImageWare Technologies’ software and assets. The two companies did not disclose the terms of the deal. Symbol specializes in the use…
The fourth quarter of 2002 was a good one for Germany’s SAP ; for the first time it outsold arch-rival Siebel Systems in terms of reported customer relationship management (CRM) licenses, with 17 percent year-over-year growth for SAP versus Siebel’s…
For a period of nine or 10 days, America Online users were unable to post messages to the venerable USENET distributed discussion system, apparently due to a technical problem which prevented messages from propagating beyond AOL’s news servers. Other AOL…
Microsoft Monday announced a “major expansion” of its strategic relationship with Siebel Systems , under which the two firms will jointly engineer Siebel’s customer relationship management (CRM) software for Microsoft’s .NET architecture. Together, the two companies hope to capitalize on…
Technical support for customers can be an expensive line item for many businesses, and there’s little that can be done to get around the need for a call center staffed with human agents. Or at least that’s the way it…
Technical support for customers can be an expensive line item for many businesses, and there’s little that can be done to get around the need for a call center staffed with human agents. Or at least that’s the way it…
Internet infrastructure juggernaut VeriSign Inc. hit the post-holiday season ground running Monday with two acquisitions: a $45 million coup for its registry business and a $340 million cash and stock deal to round out its services offering for wireless carriers.…
For days, consumer and privacy advocates have been bracing themselves to deal with the details of the new Federal Trade Commission (FTC) privacy agenda, which was widely expected to roll back the perceived privacy-friendly agenda of the commission under the…
Eager to show that its .NET vision is more than just vaporware, Microsoft Corp. (NASDAQ:MSFT) Monday said 24 companies will begin offering the .NET Alerts Service to their customers in the near future as part of a preview of the…
San Diego-based enterprise software maker Peregrine Systems Monday moved to acquire IT Service Management and Customer Relationship Management (CRM) provider Remedy Corp. in a cash and stock transaction valued at $1.08 billion based on Remedy’s closing price Friday. Peregrine said…
Looking to bolster its enterprise relationship management (eRM) solutions, Kana Communications Inc. Monday inked a deal to acquire Broadbase Software, a provider of customer-focused analytic, marketing automation and e-service software applications. Kana (NASDAQ:KANA) will exchange 1.05 shares for each share…