by eCRMGuide.com Staff Effective immediately, RMH Teleservices, Inc. has wrapped up a multi-year deal with United Parcel Service, Inc. to deliver inbound customer relationship management (CRM) services. Terms of the deal were not disclosed. John Fellows, CEO of RMH Teleservices…
A recent study by the Gartner Group’s CRM research group revealed that only a third of the e-tailers surveyed were deploying a CRM initiative. “Customer Relationship Management (CRM) technologies are still relatively immature,” notes Carol Ferrara-Zarb, research director for Gartner’s…
by eCRMGuide.com Staff According to a new Peppers and Rogers Group white paper titled, “How To Turn Around Your Stalled CRM Implementation,” billions of dollars are being invested in CRM, yet up to 80 percent of the projects fail to…
By Larry Caretsky, CEO, Commence Corporation In today’s competitive, customer-driven marketplace, deploying customer relationship management (CRM) technology is more than a strategic initiative – it is a business necessity. With the right solution, companies can deploy a successful sales, marketing,…
Palo Alto, Calif.-based Octopus, which makes Meta Applications, Tuesday released the latest version of the customer relationship management (CRM) tool Octopus 2.5 has a few more bells and whistles for business departments to gather info. But according the company, the…
In a merger of business and technology consulting firms, Seurat Company, of Boston, has bought Hepworth & Company, of Toronto, for an undisclosed sum. “This acquisition is a perfect fit for Seurat as we continue to expand our capabilities and…
by eCRMGuide.com Staff Mobile infrastructure software and service provider AvantGo has released its first packaged mobile application — AvantGo Mobile SalesTM. The mobile sales force automation application will wirelessly support all of Research In Motion’s BlackBerry Wireless HandheldsTM, Microsoft Pocket…
Two Northern Calif. online companies Thursday say they are partnering to build a better mousetrap – so to speak – that will have customers beating a path to the nearest real estate office. The joint collaboration between Hayward, Calif.-based eFORCE…
A survey of nearly 300 North American companies by Harte-Hanks found that more than four of five companies are outsourcing the construction or maintenance of at least some part of their CRM solution. The study sought to examine how companies…
By eCRMGuide.com Staff Customer relationship management (CRM) solution provider Minacs Worldwide Inc. has been chosen by General Motors Corporation to create a contact center for its North America Technical Assistance Center in Pontiac, Mich. The deal spans three-years (July 1,…