Category Management Software

This is the final installment of a three-part series on what CRM is quickly evolving into: EAI and business process management (BPM). In parts one and two we examined the overall trend and discussed EAI. In this column, we’ll look…

This is the second installment of a three-part series on what CRM is quickly evolving to be: EAI and business process management (BPM). In part one, we looked at the trend in broad terms. Here, we’ll look at EAI in…

Art Technology Group will release Japanese-language versions of its customer relationship management software as part of a push in the island nation. The new offering, to be released next month, follows a deals in the country with with: Asahi, a…

Your reactions to my recent trilogy about the death of the CRM software fad were voluminous. The recurring question was this: “If the CRM-as-software fad is dead, what’s next?” In review of the current customer landscape, I’d say CRM is…

I haven’t talked about the technology aspect of personalization yet. Having had some high-profile clients, and having worked for some high-profile companies, my voice mail is flooded with tech vendors trying to sell me their wares. Over the last few…

170 Systems, a Cambridge, Mass., maker of business process management software, has raised $14 million in first-round financing for expansion and sales and marketing initiatives. The backing cames from Boston-based Polaris Venture Partners. Because of its support, three of the…

Oracle Corp. has launched its first development center in China, known as the Oracle China Development Center. It is believed that this is the only enterprise software center in Asia that will serve as a development facility created specifically to…

Siemens Medical Solutions, the Malvern, Pa.-based division of Siemens AG , today announced Staffware plc, a New York City-based provider of business process management solutions, as its strategic partner to provide workflow engine technology for Soarian, Siemens’ new generation health…