Category Management Software

Trading Places, Part 3

This is the final installment of a three-part series on what CRM is quickly evolving into: EAI and business process management (BPM). In parts one and two we examined the overall trend and discussed EAI. In this column, we’ll look…

Trading Places, Part 1

Your reactions to my recent trilogy about the death of the CRM software fad were voluminous. The recurring question was this: “If the CRM-as-software fad is dead, what’s next?” In review of the current customer landscape, I’d say CRM is…

170 Systems Tallies $14M

170 Systems, a Cambridge, Mass., maker of business process management software, has raised $14 million in first-round financing for expansion and sales and marketing initiatives. The backing cames from Boston-based Polaris Venture Partners. Because of its support, three of the…